IBM Case Studies Community Health Network drives employee engagement to deliver exceptional care experiences

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	Community Health Network drives employee engagement to deliver exceptional care experiences IBM

Community Health Network drives employee engagement to deliver exceptional care experiences

IBM

Technology Category	Analytics & Modeling - Predictive Analytics
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources
Services	System Integration Training
Challenge	Community Health Network, a leading not-for-profit health system with five hospitals and more than 200 sites of care across central Indiana, was facing the challenge of attracting, retaining, and developing talent across its organization. The organization recognized that employee engagement was a key enabler of organizational performance. The more committed their people were to their vision, mission, and strategy, the more inspired they would be to deliver the highest quality of care to their patients. However, due to the scale of its organization, talent management posed complex challenges. Read More
About Customer	Community Health Network is a leading not-for-profit health system established in 1956. The organization operates five hospitals and more than 200 sites of care across central Indiana. Employing more than 10,000 people, Community Health Network offers a comprehensive range of care services. The organization is committed to delivering high-quality care experiences and sees employee engagement as a key enabler of organizational performance. The more committed their people are to their vision, mission, and strategy, the more inspired they are to deliver the highest quality of care to their patients. Read More
Solution	Community Health Network implemented an IBM Social Business solution based on IBM Kenexa Survey Enterprise software. The IBM team worked with senior stakeholders at Community Health Network to understand the culture of the organization, capture its vision, and identify the key aspects of employee engagement it was looking to measure. The new engagement survey includes items to identify how frequently employees are thinking of looking for work with another company, how satisfied they are with Community Health Network as an employer, and how likely they are to recommend the organization as a great place to work. By comparing the results of the survey with norms for other healthcare providers using the IBM Kenexa platform and data from the BIC healthcare survey, Community Health Network gains the context to track the impact its talent management initiatives are having across the organization. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Services

System Integration

Training

Challenge

Community Health Network, a leading not-for-profit health system with five hospitals and more than 200 sites of care across central Indiana, was facing the challenge of attracting, retaining, and developing talent across its organization. The organization recognized that employee engagement was a key enabler of organizational performance. The more committed their people were to their vision, mission, and strategy, the more inspired they would be to deliver the highest quality of care to their patients. However, due to the scale of its organization, talent management posed complex challenges.

About Customer

Community Health Network is a leading not-for-profit health system established in 1956. The organization operates five hospitals and more than 200 sites of care across central Indiana. Employing more than 10,000 people, Community Health Network offers a comprehensive range of care services. The organization is committed to delivering high-quality care experiences and sees employee engagement as a key enabler of organizational performance. The more committed their people are to their vision, mission, and strategy, the more inspired they are to deliver the highest quality of care to their patients.

Solution

Community Health Network implemented an IBM Social Business solution based on IBM Kenexa Survey Enterprise software. The IBM team worked with senior stakeholders at Community Health Network to understand the culture of the organization, capture its vision, and identify the key aspects of employee engagement it was looking to measure. The new engagement survey includes items to identify how frequently employees are thinking of looking for work with another company, how satisfied they are with Community Health Network as an employer, and how likely they are to recommend the organization as a great place to work. By comparing the results of the survey with norms for other healthcare providers using the IBM Kenexa platform and data from the BIC healthcare survey, Community Health Network gains the context to track the impact its talent management initiatives are having across the organization.

Impact #1	Community Health Network is achieving its goal of improving employee engagement, safeguarding key skills and laying the foundation for even higher-quality care services.
Impact #2	The organization is already measuring positive changes in employee engagement.
Impact #3	302 leaders, 68 percent of Community Health Network’s leadership team, have boosted their employee engagement scores by implementing improvements based on survey feedback.

Impact #1

Community Health Network is achieving its goal of improving employee engagement, safeguarding key skills and laying the foundation for even higher-quality care services.

Impact #2

The organization is already measuring positive changes in employee engagement.

Impact #3

302 leaders, 68 percent of Community Health Network’s leadership team, have boosted their employee engagement scores by implementing improvements based on survey feedback.

Benefit #1	8% increase in employee engagement
Benefit #2	5% boost to performance enablement scores

Benefit #1

8% increase in employee engagement

Benefit #2

5% boost to performance enablement scores

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Overview

Community Health Network drives employee engagement to deliver exceptional care experiences

Operational Impact

Quantitative Benefit