NAVEX Case Studies Community Health Alliance Eliminates Excuses for Lack of Policy Awareness

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	Community Health Alliance Eliminates Excuses for Lack of Policy Awareness NAVEX

Community Health Alliance Eliminates Excuses for Lack of Policy Awareness

NAVEX

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Personnel Tracking & Monitoring Regulatory Compliance Monitoring
Services	System Integration
Challenge	Community Health Alliance (CHA), a Nevada-based health center, was struggling with manual processes for policy management. The organization needed a robust policy management system to streamline policy distribution and identify potential risks. The existing manual clearance process was inefficient, with policies sitting on desks for months or getting lost. The lack of a robust system was posing a risk to the organization's compliance and overall performance. Read More
About Customer	Community Health Alliance is a community health center based in Nevada. The organization believes in a personal approach to health care and provides an extensive range of health care screening and prevention services. These include comprehensive primary care for all ages, pharmacy, dental services (preventive and treatment), management of chronic diseases, outreach to and services for homeless individuals and families, and behavioral health care. With six convenient locations, CHA is the largest primary health care provider to low-income individuals and families in Northern Nevada. Read More
Solution	Mary Wherry, the quality improvement director and compliance officer at CHA, recommended PolicyTech®, a policy management software, to the organization. PolicyTech® helps CHA manage about 250 policies and procedures, making distribution and training more efficient. It also reveals major gaps and risks within the organization. The software offers multiple avenues for policy management and distribution, making it easy for employees to access and review policies. Employees can access PolicyTech through an app on their desktop, in their favorites, on the organization’s intranet - SharePoint. When a new policy is issued, employees also receive an email from PolicyTech that directs them to review and mark that they’ve read and understood the content. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Personnel Tracking & Monitoring

Regulatory Compliance Monitoring

Services

System Integration

Challenge

Community Health Alliance (CHA), a Nevada-based health center, was struggling with manual processes for policy management. The organization needed a robust policy management system to streamline policy distribution and identify potential risks. The existing manual clearance process was inefficient, with policies sitting on desks for months or getting lost. The lack of a robust system was posing a risk to the organization's compliance and overall performance.

About Customer

Community Health Alliance is a community health center based in Nevada. The organization believes in a personal approach to health care and provides an extensive range of health care screening and prevention services. These include comprehensive primary care for all ages, pharmacy, dental services (preventive and treatment), management of chronic diseases, outreach to and services for homeless individuals and families, and behavioral health care. With six convenient locations, CHA is the largest primary health care provider to low-income individuals and families in Northern Nevada.

Solution

Mary Wherry, the quality improvement director and compliance officer at CHA, recommended PolicyTech®, a policy management software, to the organization. PolicyTech® helps CHA manage about 250 policies and procedures, making distribution and training more efficient. It also reveals major gaps and risks within the organization. The software offers multiple avenues for policy management and distribution, making it easy for employees to access and review policies. Employees can access PolicyTech through an app on their desktop, in their favorites, on the organization’s intranet - SharePoint. When a new policy is issued, employees also receive an email from PolicyTech that directs them to review and mark that they’ve read and understood the content.

Impact #1	PolicyTech has helped CHA identify potential job performance gaps. The organization can track job performance that is tied to specific policies.
Impact #2	The software has also helped ensure appropriate engagement levels with materials. The organization can tell how long it takes employees to read mandatory policies and procedures.
Impact #3	PolicyTech has helped CHA ensure that employees are following procedures, thereby reducing compliance problems.

Impact #1

PolicyTech has helped CHA identify potential job performance gaps. The organization can track job performance that is tied to specific policies.

Impact #2

The software has also helped ensure appropriate engagement levels with materials. The organization can tell how long it takes employees to read mandatory policies and procedures.

Impact #3

PolicyTech has helped CHA ensure that employees are following procedures, thereby reducing compliance problems.

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Overview

Community Health Alliance Eliminates Excuses for Lack of Policy Awareness

Operational Impact