Software AG Case Studies Colruyt Group counts on webMethods to unveil digital products faster

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	Colruyt Group counts on webMethods to unveil digital products faster Software AG

Colruyt Group counts on webMethods to unveil digital products faster

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Retail
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Retail Store Automation
Services	System Integration
Challenge	Colruyt Group, a Belgian family-owned business, is one of Europe’s largest retailers. The company has proved it can constantly evolve and meet customer expectations. Its Mobile Readiness program launched in 2018 brought countless new apps to customers for online and mobile ordering. The program not only improved customer service, it streamlined how customer data is managed and shared across all Colruyt Group brands. However, the rapid growth of e-commerce and the rise in customer-facing apps and digital devices presented new challenges. The company needed to shift to API integrations and desired to unify customer rewards and wireless payments across all Colruyt brands. Read More
About Customer	Colruyt Group, a Belgian family-owned business, is one of Europe’s largest retailers. Established in 1928, the group owns and operates more than 600 retail stores, including its flagship Colruyt discount supermarkets. The company has 30,000 employees and annual revenues of €9.6 billion. The company has proved it can constantly evolve and meet customer expectations. Its Mobile Readiness program launched in 2018 brought countless new apps to customers for online and mobile ordering. The program not only improved customer service, it streamlined how customer data is managed and shared across all Colruyt Group brands. Read More
Solution	Colruyt began using Software AG’s webMethods in 2010 for application and B2B integration, as well as to automate processes and manage the lifecycle of services. webMethods enables fast access to data related to sales, customer information and suppliers, improving how the group manages customer and vendor data and complies with external regulations. When time came to evolve the company’s integration strategy, they turned to webMethods API Gateway. The API Gateway features powerful runtime governance, a dedicated web- based user interface, support for both SOAP- and REST-based APIs, and offers DMZ-level protection from harmful attacks. This solution has allowed Colruyt's Mobile Readiness to thrive with simplified information sharing, more efficient connections of new apps and devices, and runtime security. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Retail

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Retail Store Automation

Services

System Integration

Challenge

Colruyt Group, a Belgian family-owned business, is one of Europe’s largest retailers. The company has proved it can constantly evolve and meet customer expectations. Its Mobile Readiness program launched in 2018 brought countless new apps to customers for online and mobile ordering. The program not only improved customer service, it streamlined how customer data is managed and shared across all Colruyt Group brands. However, the rapid growth of e-commerce and the rise in customer-facing apps and digital devices presented new challenges. The company needed to shift to API integrations and desired to unify customer rewards and wireless payments across all Colruyt brands.

About Customer

Colruyt Group, a Belgian family-owned business, is one of Europe’s largest retailers. Established in 1928, the group owns and operates more than 600 retail stores, including its flagship Colruyt discount supermarkets. The company has 30,000 employees and annual revenues of €9.6 billion. The company has proved it can constantly evolve and meet customer expectations. Its Mobile Readiness program launched in 2018 brought countless new apps to customers for online and mobile ordering. The program not only improved customer service, it streamlined how customer data is managed and shared across all Colruyt Group brands.

Solution

Colruyt began using Software AG’s webMethods in 2010 for application and B2B integration, as well as to automate processes and manage the lifecycle of services. webMethods enables fast access to data related to sales, customer information and suppliers, improving how the group manages customer and vendor data and complies with external regulations. When time came to evolve the company’s integration strategy, they turned to webMethods API Gateway. The API Gateway features powerful runtime governance, a dedicated web- based user interface, support for both SOAP- and REST-based APIs, and offers DMZ-level protection from harmful attacks. This solution has allowed Colruyt's Mobile Readiness to thrive with simplified information sharing, more efficient connections of new apps and devices, and runtime security.

Impact #1	Seamless integration of customer data
Impact #2	Ability to connect with customers the way they choose
Impact #3	Support for mobile, e-commerce and wireless payment platforms

Impact #1

Seamless integration of customer data

Impact #2

Ability to connect with customers the way they choose

Impact #3

Support for mobile, e-commerce and wireless payment platforms

Benefit #1	Processes 10 million service transaction per day
Benefit #2	4.5 million customers track rewards and make contact-free payments
Benefit #3	More than 1 million customers have downloaded the MyColruyt app

Benefit #1

Processes 10 million service transaction per day

Benefit #2

4.5 million customers track rewards and make contact-free payments

Benefit #3

More than 1 million customers have downloaded the MyColruyt app

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Overview

Colruyt Group counts on webMethods to unveil digital products faster

Operational Impact

Quantitative Benefit