Case Studies Cole Informatics Saves Time and Money With Datto’s Business Continuity Solutions

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	Cole Informatics Saves Time and Money With Datto’s Business Continuity Solutions

Cole Informatics Saves Time and Money With Datto’s Business Continuity Solutions

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Quality Assurance
Use Cases	Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration Training
Challenge	Cole Informatics faced challenges in finding a reliable and cost-effective backup and disaster recovery (BDR) solution for their clients. Initially, they partnered with various vendors, including Datto, eFolder, and others, but encountered issues such as high costs, difficult-to-maintain image chains, and inadequate technical support. These challenges led to increased operational costs and complexity, making it difficult to provide affordable and efficient services to their clients. Cole Informatics needed a scalable, reliable, and cost-effective BDR solution that could meet the diverse needs of their clients and simplify their operations. Read More
About Customer	Cole Informatics, founded by Terry Cole in 2002, is a leading provider of IT and business telephone services in West and Middle Tennessee. The company focuses on delivering high-quality IT services to small and mid-sized businesses (SMBs) that require reliable technology to operate efficiently. Cole Informatics has built a reputation for educating clients on the importance of choosing the right IT provider and the benefits of strong technology. Over the years, the company has partnered with various vendors to offer business continuity solutions, including backup and disaster recovery (BDR) services. Cole Informatics is committed to providing scalable and reliable technology solutions to help SMBs thrive. Read More
Solution	To address the challenges faced by Cole Informatics, the company decided to partner with Datto for their business continuity solutions. Datto provided high-quality, scalable BDR solutions that met the diverse needs of Cole Informatics' clients. The partnership with Datto allowed Cole Informatics to replace their previous vendor devices with Datto devices, simplifying the migration process with the help of Datto's 24x7x365 technical support. Datto's Inverse Chain Technology and Screenshot Backup Verification features eliminated common problems in the backup chain and provided daily automated verification of successful backups. This allowed Cole Informatics to demonstrate the value of their services to clients and ensure reliable data protection. Additionally, Datto's private 190+ PB cloud offered ample storage space for clients' data, enabling Cole Informatics to scale their services without limitations. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Training

Challenge

Cole Informatics faced challenges in finding a reliable and cost-effective backup and disaster recovery (BDR) solution for their clients. Initially, they partnered with various vendors, including Datto, eFolder, and others, but encountered issues such as high costs, difficult-to-maintain image chains, and inadequate technical support. These challenges led to increased operational costs and complexity, making it difficult to provide affordable and efficient services to their clients. Cole Informatics needed a scalable, reliable, and cost-effective BDR solution that could meet the diverse needs of their clients and simplify their operations.

About Customer

Cole Informatics, founded by Terry Cole in 2002, is a leading provider of IT and business telephone services in West and Middle Tennessee. The company focuses on delivering high-quality IT services to small and mid-sized businesses (SMBs) that require reliable technology to operate efficiently. Cole Informatics has built a reputation for educating clients on the importance of choosing the right IT provider and the benefits of strong technology. Over the years, the company has partnered with various vendors to offer business continuity solutions, including backup and disaster recovery (BDR) services. Cole Informatics is committed to providing scalable and reliable technology solutions to help SMBs thrive.

Solution

To address the challenges faced by Cole Informatics, the company decided to partner with Datto for their business continuity solutions. Datto provided high-quality, scalable BDR solutions that met the diverse needs of Cole Informatics' clients. The partnership with Datto allowed Cole Informatics to replace their previous vendor devices with Datto devices, simplifying the migration process with the help of Datto's 24x7x365 technical support. Datto's Inverse Chain Technology and Screenshot Backup Verification features eliminated common problems in the backup chain and provided daily automated verification of successful backups. This allowed Cole Informatics to demonstrate the value of their services to clients and ensure reliable data protection. Additionally, Datto's private 190+ PB cloud offered ample storage space for clients' data, enabling Cole Informatics to scale their services without limitations.

Impact #1	Cole Informatics experienced a significant reduction in operational complexity and costs by partnering with Datto.
Impact #2	The company's technicians were able to work more efficiently, thanks to Datto's 24x7x365 technical support and user-friendly features.
Impact #3	Datto's Inverse Chain Technology and Screenshot Backup Verification provided reliable and automated backup solutions, reducing the need for manual intervention.

Impact #1

Cole Informatics experienced a significant reduction in operational complexity and costs by partnering with Datto.

Impact #2

The company's technicians were able to work more efficiently, thanks to Datto's 24x7x365 technical support and user-friendly features.

Impact #3

Datto's Inverse Chain Technology and Screenshot Backup Verification provided reliable and automated backup solutions, reducing the need for manual intervention.

Benefit #1	Cole Informatics was able to reduce operational costs by eliminating the need for frequent reseeding of devices.
Benefit #2	The company experienced a decrease in incremental billing to customers, making their services more affordable.
Benefit #3	Datto's private 190+ PB cloud provided ample storage space, allowing Cole Informatics to scale their services without data space limitations.

Benefit #1

Cole Informatics was able to reduce operational costs by eliminating the need for frequent reseeding of devices.

Benefit #2

The company experienced a decrease in incremental billing to customers, making their services more affordable.

Benefit #3

Datto's private 190+ PB cloud provided ample storage space, allowing Cole Informatics to scale their services without data space limitations.

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Overview

Cole Informatics Saves Time and Money With Datto’s Business Continuity Solutions

Operational Impact

Quantitative Benefit