Software AG Case Studies Coca-Cola Refreshments, U.S.

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	Coca-Cola Refreshments, U.S. Software AG

Coca-Cola Refreshments, U.S.

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Food & Beverage
Applicable Functions	Discrete Manufacturing Maintenance
Use Cases	Asset Health Management (AHM) Predictive Maintenance
Services	Software Design & Engineering Services System Integration
Challenge	Coca-Cola Refreshments owns and manages Coca-Cola® branded refrigerators in retail establishments. If repairs are needed, equipment may end up at the Make Ready Center. If the equipment can’t be repaired, it may be scrapped. In the past, this meant logging onto legacy systems on multiple servers to locate equipment information, record repair actions and change equipment status. The process was manual, error-prone and took up to eight hours to update information on 30-40 units. The company had no overall visibility into equipment status or maintenance history. Read More
About Customer	Coca-Cola Refreshments is a wholly owned subsidiary of The Coca-Cola Company, which is the world's largest beverage company in business for more than 126 years with 146,200 associates. The company had a net revenue of $46.5 billion in 2011. Coca-Cola Refreshments is a 21st-century bottling and customer service operation in the U.S. and Canada. The company owns and manages Coca-Cola® branded refrigerators in retail establishments. Read More
Solution	Coca-Cola Refreshments found a new thirst for Business Process Management (BPM) with this process automation project. Not only has the company automated the process, it has gained new visibility in equipment use that can improve the bottom line. Now, when equipment arrives at a repair center, associates use a wireless scanner to log up to 60 units at a time. Then they go to a desktop application to assign actions from a standard list. Every piece of equipment goes through a complete cycle of checks, and data is recorded to create a single record on the equipment’s life cycle. The solution incorporates webMethods Business Process Management Suite, Integration Server and Broker. webMethods Optimize for Process tracks how long the batch transmissions take, aids in error handling, keeps count of how many units are moved and captures data to identify opportunities for continued process improvement. Web service calls use the equipment number to gather metadata about the unit from the AS-400-based legacy application, which remains the system of record. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage

Applicable Functions

Discrete Manufacturing

Maintenance

Use Cases

Asset Health Management (AHM)

Predictive Maintenance

Services

Software Design & Engineering Services

System Integration

Challenge

Coca-Cola Refreshments owns and manages Coca-Cola® branded refrigerators in retail establishments. If repairs are needed, equipment may end up at the Make Ready Center. If the equipment can’t be repaired, it may be scrapped. In the past, this meant logging onto legacy systems on multiple servers to locate equipment information, record repair actions and change equipment status. The process was manual, error-prone and took up to eight hours to update information on 30-40 units. The company had no overall visibility into equipment status or maintenance history.

About Customer

Coca-Cola Refreshments is a wholly owned subsidiary of The Coca-Cola Company, which is the world's largest beverage company in business for more than 126 years with 146,200 associates. The company had a net revenue of $46.5 billion in 2011. Coca-Cola Refreshments is a 21st-century bottling and customer service operation in the U.S. and Canada. The company owns and manages Coca-Cola® branded refrigerators in retail establishments.

Solution

Coca-Cola Refreshments found a new thirst for Business Process Management (BPM) with this process automation project. Not only has the company automated the process, it has gained new visibility in equipment use that can improve the bottom line. Now, when equipment arrives at a repair center, associates use a wireless scanner to log up to 60 units at a time. Then they go to a desktop application to assign actions from a standard list. Every piece of equipment goes through a complete cycle of checks, and data is recorded to create a single record on the equipment’s life cycle. The solution incorporates webMethods Business Process Management Suite, Integration Server and Broker. webMethods Optimize for Process tracks how long the batch transmissions take, aids in error handling, keeps count of how many units are moved and captures data to identify opportunities for continued process improvement. Web service calls use the equipment number to gather metadata about the unit from the AS-400-based legacy application, which remains the system of record.

Impact #1	The process that used to take up to eight hours can now be accomplished in minutes—a 98 percent improvement.
Impact #2	There’s minimal manual work, rework, duplication of data and errors.
Impact #3	Coca-Cola Refreshments can now track the movement and history of each unit to avoid lost equipment, identify trends and uncover troublesome recurring issues.

Impact #1

The process that used to take up to eight hours can now be accomplished in minutes—a 98 percent improvement.

Impact #2

There’s minimal manual work, rework, duplication of data and errors.

Impact #3

Coca-Cola Refreshments can now track the movement and history of each unit to avoid lost equipment, identify trends and uncover troublesome recurring issues.

Benefit #1	98% improvement in process time
Benefit #2	Significant reduction in manual work, rework, duplication of data and errors

Benefit #1

98% improvement in process time

Benefit #2

Significant reduction in manual work, rework, duplication of data and errors

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Overview

Coca-Cola Refreshments, U.S.

Operational Impact

Quantitative Benefit