RingCentral
Case Studies
CMMS Data Group's Successful Integration of RingCentral with Salesforce Lightning
Overview
CMMS Data Group's Successful Integration of RingCentral with Salesforce LightningRingCentral |
Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Computerized Maintenance Management Systems (CMMS) | |
Buildings | |
Maintenance Sales & Marketing | |
System Integration | |
Operational Impact
The successful integration of RingCentral with Salesforce Lightning has allowed CMMS Data Group to continue its operations without disruption. The new interface has not only maintained the basic functionality of the 'classic' version but also provided new layout options, enabling salespeople to have more data in front of them in an optimized fashion. This has increased productivity and efficiency within the company. Despite the initial challenges posed by the transition to Lightning, the company has managed to navigate these successfully, demonstrating adaptability and resilience. The integration has also allowed the company to check off one of the important integrations on its checklist, marking a significant step in its transition process. | |
Quantitative Benefit
RingCentral integrations can add 20% or more calling time to their day. | |
Salesforce suite plays a role in almost every aspect of the company's operations. | |