Case Studies Clover increases retailer satisfaction and grows revenue with value-add IoT services

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	Clover increases retailer satisfaction and grows revenue with value-add IoT services

Clover increases retailer satisfaction and grows revenue with value-add IoT services

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Application Infrastructure & Middleware - API Integration & Management Functional Applications - Inventory Management Systems
Applicable Industries	Retail E-Commerce
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Fleet Management Inventory Management Remote Asset Management
Services	System Integration Cloud Planning, Design & Implementation Services
Challenge	Consumers increasingly expect a seamless experience to pay for products and services wherever they are, and Clover’s wireless POS solutions and connected services make that possible. By managing connectivity using Control Center, Clover (a First Data company) can provide merchants with secure, reliable payment and business productivity solutions anywhere they do business, whether at a fixed location, online or on the road. Read More
About Customer	Clover, a subsidiary of First Data, specializes in providing wireless point-of-sale (POS) solutions and connected services to merchants. Their product offerings include tablet-based and handheld POS devices that are designed to deliver seamless connectivity and value-added IoT services. Clover's solutions are aimed at enhancing customer satisfaction and driving revenue growth for retailers by offering secure, reliable payment and business productivity tools. With a focus on simplifying connectivity management, Clover leverages advanced technologies to ensure that their devices are always connected and operational, regardless of the business environment. Read More
Solution	Clover uses Control Center to cost-effectively deliver instant-on connectivity and manage the SIMs and associated data plans that come pre-installed in Clover 3G-enabled POS tablets and handheld devices. Not only does Clover use the feature-rich Control Center platform to monitor and manage all of these connections, they use Cisco Jasper APIs to integrate directly with their POS solution to automate onboarding processes. This integration allows Clover to streamline the activation and management of their devices, ensuring that merchants can start using their POS systems right out of the box without any additional configuration. The automation capabilities provided by Control Center also enable Clover to optimize data plan costs and quickly identify and resolve any performance issues, ensuring a reliable and efficient service for their customers. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Inventory Management Systems

Applicable Industries

Retail

E-Commerce

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Fleet Management

Inventory Management

Remote Asset Management

Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

Consumers increasingly expect a seamless experience to pay for products and services wherever they are, and Clover’s wireless POS solutions and connected services make that possible. By managing connectivity using Control Center, Clover (a First Data company) can provide merchants with secure, reliable payment and business productivity solutions anywhere they do business, whether at a fixed location, online or on the road.

About Customer

Clover, a subsidiary of First Data, specializes in providing wireless point-of-sale (POS) solutions and connected services to merchants. Their product offerings include tablet-based and handheld POS devices that are designed to deliver seamless connectivity and value-added IoT services. Clover's solutions are aimed at enhancing customer satisfaction and driving revenue growth for retailers by offering secure, reliable payment and business productivity tools. With a focus on simplifying connectivity management, Clover leverages advanced technologies to ensure that their devices are always connected and operational, regardless of the business environment.

Solution

Clover uses Control Center to cost-effectively deliver instant-on connectivity and manage the SIMs and associated data plans that come pre-installed in Clover 3G-enabled POS tablets and handheld devices. Not only does Clover use the feature-rich Control Center platform to monitor and manage all of these connections, they use Cisco Jasper APIs to integrate directly with their POS solution to automate onboarding processes. This integration allows Clover to streamline the activation and management of their devices, ensuring that merchants can start using their POS systems right out of the box without any additional configuration. The automation capabilities provided by Control Center also enable Clover to optimize data plan costs and quickly identify and resolve any performance issues, ensuring a reliable and efficient service for their customers.

Impact #1	Network optimization: Point-of-sale devices are activated automatically out of the box, so merchants never need to configure the network or purchase their own data plans.
Impact #2	Customer satisfaction and revenue growth: Clover meets retailers’ needs and increases profitability with reliable IoT services for POS payments and business productivity such as inventory management and employee scheduling.
Impact #3	Explosive market growth: Ensuring consistent, secure, and scalable data delivery for millions of retail transactions via wireless solutions helps Clover rapidly grow the business globally.

Impact #1

Network optimization: Point-of-sale devices are activated automatically out of the box, so merchants never need to configure the network or purchase their own data plans.

Impact #2

Customer satisfaction and revenue growth: Clover meets retailers’ needs and increases profitability with reliable IoT services for POS payments and business productivity such as inventory management and employee scheduling.

Impact #3

Explosive market growth: Ensuring consistent, secure, and scalable data delivery for millions of retail transactions via wireless solutions helps Clover rapidly grow the business globally.

Benefit #1	Managing connectivity for 100,000+ devices.
Benefit #2	Millions of retail transactions supported globally.

Benefit #1

Managing connectivity for 100,000+ devices.

Benefit #2

Millions of retail transactions supported globally.

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Overview

Clover increases retailer satisfaction and grows revenue with value-add IoT services

Operational Impact

Quantitative Benefit