NETSCOUT
Case Studies
Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUT
Overview
Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUTNETSCOUT |
Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms | |
Telecommunications | |
Business Operation | |
Predictive Maintenance Real-Time Location System (RTLS) | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The nGeniusONE platform provided the insights needed to enhance troubleshooting of the company’s UCaaS environment, ensuring delivery of a high-quality customer experience. | |
The NETSCOUT solution has dramatically improved mean-time-to-repair (MTTR) from days to hours and increased operational efficiency by consolidating the company’s previously cumbersome network monitoring and troubleshooting portfolio. | |
As a result, IT was able to maximize the use of resources to improve productivity, protect the company’s reputation through the rapid resolution of SLA breaches in customers’ UCaaS services, and prevent the loss of customers, avoiding costly SLA fines, and ultimately safeguarding vital revenue sources. | |
Quantitative Benefit
Cut troubleshooting time of customer impacting issues from two days down to one hour. | |