IBM Case Studies Clark County Dept of Social Service – Driving better client outcomes with new operational insight and control

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	Clark County Dept of Social Service – Driving better client outcomes with new operational insight and control IBM

Clark County Dept of Social Service – Driving better client outcomes with new operational insight and control

IBM

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Cities & Municipalities
Applicable Functions	Human Resources
Use Cases	Regulatory Compliance Monitoring Remote Asset Management
Services	Software Design & Engineering Services
Challenge	The Clark County Department of Social Service (CCSS) was facing a challenge due to fragmented information which prevented them from tracking the outcomes of social assistance programs. This lack of insight into the way they serve citizens was hindering their ability to connect clients to the right services at the right time. Additionally, they needed to ensure compliance with regulations, including HIPAA, and maintain strong data security. Read More
About Customer	The customer in this case study is the Clark County Department of Social Service (CCSS). CCSS is a government agency responsible for providing social assistance programs to citizens in need. Their mission is to deliver life-changing benefits and help shape more effective social care. However, they were facing challenges due to fragmented information and lack of insight into client needs and outcomes. They needed a solution that would provide them with a deeper understanding of their clients and the effectiveness of their programs, while also ensuring compliance with regulations and data security. Read More
Solution	CCSS implemented a suite of IBM Cúram solutions to gain unprecedented insight into the way it serves citizens. The solution components included IBM Cúram Social Program Management Platform, IBM Cúram Income Support, IBM Cúram Provider Management, IBM Cúram Verification, and IBM Cúram Universal Access. These solutions provided a comprehensive view of client needs and outcomes, enabling case workers to connect clients to the right services at the right time, more effectively than ever before. The solutions also ensured compliance with regulations, including HIPAA, and drove strong data security. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Cities & Municipalities

Applicable Functions

Human Resources

Use Cases

Regulatory Compliance Monitoring

Remote Asset Management

Services

Software Design & Engineering Services

Challenge

The Clark County Department of Social Service (CCSS) was facing a challenge due to fragmented information which prevented them from tracking the outcomes of social assistance programs. This lack of insight into the way they serve citizens was hindering their ability to connect clients to the right services at the right time. Additionally, they needed to ensure compliance with regulations, including HIPAA, and maintain strong data security.

About Customer

The customer in this case study is the Clark County Department of Social Service (CCSS). CCSS is a government agency responsible for providing social assistance programs to citizens in need. Their mission is to deliver life-changing benefits and help shape more effective social care. However, they were facing challenges due to fragmented information and lack of insight into client needs and outcomes. They needed a solution that would provide them with a deeper understanding of their clients and the effectiveness of their programs, while also ensuring compliance with regulations and data security.

Solution

CCSS implemented a suite of IBM Cúram solutions to gain unprecedented insight into the way it serves citizens. The solution components included IBM Cúram Social Program Management Platform, IBM Cúram Income Support, IBM Cúram Provider Management, IBM Cúram Verification, and IBM Cúram Universal Access. These solutions provided a comprehensive view of client needs and outcomes, enabling case workers to connect clients to the right services at the right time, more effectively than ever before. The solutions also ensured compliance with regulations, including HIPAA, and drove strong data security.

Impact #1	Deeper insight into client needs and outcomes, enabling more effective social care.
Impact #2	Faster delivery of life-changing benefits to clients.
Impact #3	Ensured compliance with regulations, including HIPAA, and strong data security.

Impact #1

Deeper insight into client needs and outcomes, enabling more effective social care.

Impact #2

Faster delivery of life-changing benefits to clients.

Impact #3

Ensured compliance with regulations, including HIPAA, and strong data security.

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Overview

Clark County Dept of Social Service – Driving better client outcomes with new operational insight and control

Operational Impact