IBM Case Studies Claranet reduces alarms by nearly 50 percent

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	Claranet reduces alarms by nearly 50 percent IBM

Claranet reduces alarms by nearly 50 percent

IBM

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Condition Monitoring
Services	System Integration
Challenge	Claranet, a managed services provider, was facing a challenge due to the increasing number of alarms and events in its infrastructure. This was a result of a growing customer base and managed environment. The company needed to resolve problems rapidly to avoid impacting customers’ services. The support teams needed to quickly identify frequently occurring issues and rapidly search historical events to assist with troubleshooting and ensure issues did not develop into service-affecting problems. Read More
About Customer	Claranet is a managed services provider that offers a wide range of services to its customers. The company has a growing customer base and managed environment, which increases the number of alarms and events in its infrastructure. This requires rapid problem resolution to avoid impacting customers' services. The company's support teams need to quickly identify frequently occurring issues and rapidly search historical events to assist with troubleshooting and ensure issues do not develop into service-affecting problems. Read More
Solution	Claranet utilized the Event Search and Seasonal Event Analytics capabilities of IBM Netcool Operations Insight software. This allowed them to automatically identify volume reducing signals, find repeating issues and learn from a client’s operations center to assist the operations team. The software provided near real-time event analytics and reporting capabilities, enabling the problem management team to quickly identify patterns of behavior associated with an event and effectively triage their troubleshooting efforts. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Condition Monitoring

Services

System Integration

Challenge

Claranet, a managed services provider, was facing a challenge due to the increasing number of alarms and events in its infrastructure. This was a result of a growing customer base and managed environment. The company needed to resolve problems rapidly to avoid impacting customers’ services. The support teams needed to quickly identify frequently occurring issues and rapidly search historical events to assist with troubleshooting and ensure issues did not develop into service-affecting problems.

About Customer

Claranet is a managed services provider that offers a wide range of services to its customers. The company has a growing customer base and managed environment, which increases the number of alarms and events in its infrastructure. This requires rapid problem resolution to avoid impacting customers' services. The company's support teams need to quickly identify frequently occurring issues and rapidly search historical events to assist with troubleshooting and ensure issues do not develop into service-affecting problems.

Solution

Claranet utilized the Event Search and Seasonal Event Analytics capabilities of IBM Netcool Operations Insight software. This allowed them to automatically identify volume reducing signals, find repeating issues and learn from a client’s operations center to assist the operations team. The software provided near real-time event analytics and reporting capabilities, enabling the problem management team to quickly identify patterns of behavior associated with an event and effectively triage their troubleshooting efforts.

Impact #1	The company was able to double the size of its managed environment while reducing the number of events by close to 50 percent.
Impact #2	The software enabled the problem management team to quickly identify patterns of behavior associated with an event and effectively triage their troubleshooting efforts.
Impact #3	The company was able to increase the quality of service to end-customers, make sensible threshold changes and suppress recurring events during certain time periods, ultimately allowing them to resolve alerts more quickly.

Impact #1

The company was able to double the size of its managed environment while reducing the number of events by close to 50 percent.

Impact #2

The software enabled the problem management team to quickly identify patterns of behavior associated with an event and effectively triage their troubleshooting efforts.

Impact #3

The company was able to increase the quality of service to end-customers, make sensible threshold changes and suppress recurring events during certain time periods, ultimately allowing them to resolve alerts more quickly.

Benefit #1	Reduced the number of events by close to 50 percent.
Benefit #2	Doubled the size of the managed environment.

Benefit #1

Reduced the number of events by close to 50 percent.

Benefit #2

Doubled the size of the managed environment.

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Overview

Claranet reduces alarms by nearly 50 percent

Operational Impact

Quantitative Benefit