Case Studies City of Edinburg Streamlines Patch Management with Automox

Edit This Case Study Record

	City of Edinburg Streamlines Patch Management with Automox

City of Edinburg Streamlines Patch Management with Automox

Technology Category	Cybersecurity & Privacy - Endpoint Security Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation Facility Management
Use Cases	Cybersecurity Remote Asset Management Remote Control
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The City of Edinburg faced significant challenges in managing a hybrid IT environment that included Mac, Linux, and Windows operating systems. The existing solutions, such as WSUS, left gaps in their Linux and Mac environments, making parts of their IT landscape vulnerable. Additionally, the city struggled with maintaining cyber hygiene and security, relying on outdated, on-prem legacy tools to support remote devices. The need for a comprehensive solution to patch and secure all operating systems became critical, especially with employees working remotely and the increased reliance on off-site devices. Read More
About Customer	The City of Edinburg is a medium-sized city that serves as the center of local culture and education, housing both the Hidalgo County seat and the University of Texas Rio Grande Valley. With over 1,400 employees and 900 endpoints in its IT estate, the city has a significant IT infrastructure to manage. The city's IT environment became more complex during the pandemic, transitioning to a hybrid setup that includes Mac, Linux, and Windows operating systems. The city's IT department, led by Daniel Vera, the Director of Information Technology, has been focused on improving cyber hygiene and security to support its diverse and remote workforce. Read More
Solution	The City of Edinburg chose Automox to address its patch management and cybersecurity needs. Automox provided a cloud-based solution that could secure devices such as laptops and tablets used by various city departments, including police, permit, and water inspection units. The implementation was swift, with the city going live in just days and fully setting up the environment within weeks. Automox's cloud-based nature eliminated the need for VPNs to run updates, allowing the IT department to manage and patch devices remotely. Additionally, the city leveraged Automox Worklets to customize automation, manage installed and uninstalled software, and gain visibility into device connectivity. This automation significantly reduced the manpower required for patch management and allowed the city to develop policies around third-party software, closing a significant vulnerability gap. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Facility Management

Use Cases

Cybersecurity

Remote Asset Management

Remote Control

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The City of Edinburg faced significant challenges in managing a hybrid IT environment that included Mac, Linux, and Windows operating systems. The existing solutions, such as WSUS, left gaps in their Linux and Mac environments, making parts of their IT landscape vulnerable. Additionally, the city struggled with maintaining cyber hygiene and security, relying on outdated, on-prem legacy tools to support remote devices. The need for a comprehensive solution to patch and secure all operating systems became critical, especially with employees working remotely and the increased reliance on off-site devices.

About Customer

The City of Edinburg is a medium-sized city that serves as the center of local culture and education, housing both the Hidalgo County seat and the University of Texas Rio Grande Valley. With over 1,400 employees and 900 endpoints in its IT estate, the city has a significant IT infrastructure to manage. The city's IT environment became more complex during the pandemic, transitioning to a hybrid setup that includes Mac, Linux, and Windows operating systems. The city's IT department, led by Daniel Vera, the Director of Information Technology, has been focused on improving cyber hygiene and security to support its diverse and remote workforce.

Solution

The City of Edinburg chose Automox to address its patch management and cybersecurity needs. Automox provided a cloud-based solution that could secure devices such as laptops and tablets used by various city departments, including police, permit, and water inspection units. The implementation was swift, with the city going live in just days and fully setting up the environment within weeks. Automox's cloud-based nature eliminated the need for VPNs to run updates, allowing the IT department to manage and patch devices remotely. Additionally, the city leveraged Automox Worklets to customize automation, manage installed and uninstalled software, and gain visibility into device connectivity. This automation significantly reduced the manpower required for patch management and allowed the city to develop policies around third-party software, closing a significant vulnerability gap.

Impact #1	The City of Edinburg achieved its goal of securing its devices, ensuring robust cyber hygiene.
Impact #2	Remote updates became possible, allowing the city to run updates automatically as long as devices were connected to the internet.
Impact #3	The city experienced significant cost savings by reducing the man-hours needed for patch management through remote updates, Worklets, and automation.

Impact #1

The City of Edinburg achieved its goal of securing its devices, ensuring robust cyber hygiene.

Impact #2

Remote updates became possible, allowing the city to run updates automatically as long as devices were connected to the internet.

Impact #3

The city experienced significant cost savings by reducing the man-hours needed for patch management through remote updates, Worklets, and automation.

Benefit #1	Reduction in manpower used for patch management, leading to direct cost savings.
Benefit #2	Significant reduction in the time required to run updates, previously taking numerous working days.

Benefit #1

Reduction in manpower used for patch management, leading to direct cost savings.

Benefit #2

Significant reduction in the time required to run updates, previously taking numerous working days.

Download PDF Version

Overview

City of Edinburg Streamlines Patch Management with Automox

Operational Impact

Quantitative Benefit