NAVEX Case Studies City of Black Hawk Uses NAVEX Global’s PolicyTech to Mitigate Risk

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	City of Black Hawk Uses NAVEX Global’s PolicyTech to Mitigate Risk NAVEX

City of Black Hawk Uses NAVEX Global’s PolicyTech to Mitigate Risk

NAVEX

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Cities & Municipalities
Applicable Functions	Human Resources
Use Cases	Remote Asset Management
Services	System Integration
Challenge	The city of Black Hawk, Colorado, despite having only 80 official residents, hosts 21 casinos and can accommodate up to 15,000 people during a busy weekend. This unique situation makes the city's government structure similar to that of a larger city, with multiple departments each assigned to different responsibilities. The city manager struggled to establish conformity in many of the human resources practices and training material pertaining to employees’ duties, procedures, and policies. The city also looked to protect itself from litigation stemming from a terminated employee. An additional obstacle was the lack of computer literacy among all city employees due to departments not regularly utilizing computers. Read More
About Customer	The city of Black Hawk, Colorado, is a historic mining town that has transformed into a bustling casino and hotel business hub. Despite having only 80 official residents, the city can host up to 15,000 people during a busy weekend, thanks to its 21 casinos. The city's government structure is similar to that of a larger city, with multiple departments each assigned to different responsibilities. However, the city manager struggled to establish conformity in many of the human resources practices and training material pertaining to employees’ duties, procedures, and policies. The city also looked to protect itself from litigation stemming from a terminated employee. An additional obstacle was the lack of computer literacy among all city employees due to departments not regularly utilizing computers. Read More
Solution	NAVEX Global’s PolicyTech policy management software was implemented to help Black Hawk streamline their main policy management obstacles. The software provides a central repository of up-to-date city documents, available via the internet to any employee 24 hours a day. This replaced the city's previous method of distributing new policies via email, which did not allow them to monitor employee attestations. The software also ensures that the policies are uniform for each department. For instance, if an employee needs to complete a worker’s compensation report, he can look up the associated policy in the policy management software and get specific directions on how to complete and submit the form so the claim can be processed in a timely and accurate manner. The accessibility of the program has proven key, with the city’s employees easily able to use the software without incident. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Cities & Municipalities

Applicable Functions

Human Resources

Use Cases

Remote Asset Management

Services

System Integration

Challenge

The city of Black Hawk, Colorado, despite having only 80 official residents, hosts 21 casinos and can accommodate up to 15,000 people during a busy weekend. This unique situation makes the city's government structure similar to that of a larger city, with multiple departments each assigned to different responsibilities. The city manager struggled to establish conformity in many of the human resources practices and training material pertaining to employees’ duties, procedures, and policies. The city also looked to protect itself from litigation stemming from a terminated employee. An additional obstacle was the lack of computer literacy among all city employees due to departments not regularly utilizing computers.

About Customer

The city of Black Hawk, Colorado, is a historic mining town that has transformed into a bustling casino and hotel business hub. Despite having only 80 official residents, the city can host up to 15,000 people during a busy weekend, thanks to its 21 casinos. The city's government structure is similar to that of a larger city, with multiple departments each assigned to different responsibilities. However, the city manager struggled to establish conformity in many of the human resources practices and training material pertaining to employees’ duties, procedures, and policies. The city also looked to protect itself from litigation stemming from a terminated employee. An additional obstacle was the lack of computer literacy among all city employees due to departments not regularly utilizing computers.

Solution

NAVEX Global’s PolicyTech policy management software was implemented to help Black Hawk streamline their main policy management obstacles. The software provides a central repository of up-to-date city documents, available via the internet to any employee 24 hours a day. This replaced the city's previous method of distributing new policies via email, which did not allow them to monitor employee attestations. The software also ensures that the policies are uniform for each department. For instance, if an employee needs to complete a worker’s compensation report, he can look up the associated policy in the policy management software and get specific directions on how to complete and submit the form so the claim can be processed in a timely and accurate manner. The accessibility of the program has proven key, with the city’s employees easily able to use the software without incident.

Impact #1	Provided an effective way for all city employees to access policies and procedures
Impact #2	Enabled quizzing users on their understanding of policies and procedures
Impact #3	Easily enabled non-computer users to utilize and access policies and procedures

Impact #1

Provided an effective way for all city employees to access policies and procedures

Impact #2

Enabled quizzing users on their understanding of policies and procedures

Impact #3

Easily enabled non-computer users to utilize and access policies and procedures

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Overview

City of Black Hawk Uses NAVEX Global’s PolicyTech to Mitigate Risk

Operational Impact