Observe.AI
Case Studies
City Cruises Boosts Efficiency by 40% with IoT Solution
Overview
City Cruises Boosts Efficiency by 40% with IoT SolutionObserve.AI |
Platform as a Service (PaaS) - Application Development Platforms | |
Cities & Municipalities Education | |
Quality Assurance Sales & Marketing | |
Smart City Operations Virtual Training | |
Testing & Certification Training | |
Operational Impact
The implementation of Observe.AI has significantly improved the operational efficiency of City Cruises. The company has been able to streamline its quality process, enabling faster feedback loops that have sped up new hire onboarding efforts. The solution has also eliminated the need for manual processes, freeing up the QA teams to focus on strategic projects such as building better training programs. The platform has also provided visibility into how new hires are performing, helping managers uncover call drivers, identify training opportunities, and give feedback to agents directly on the platform. As City Cruises continues to grow, their management team is looking forward to using future-forward technologies such as quality assurance evaluations that leverage automation to speed up the feedback loop so that they can help more agents improve performance at scale. | |
Quantitative Benefit
40% improvement in operational efficiency in just 2 weeks | |
Eliminated the need for a spreadsheet with 60+ formulas for tracking scorecards and running reports | |
Enabled faster feedback loops for new hire onboarding | |