Cleo Case Studies Citizen's Rapid Response to Demands with EXTOL EDI Integrator

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	Citizen's Rapid Response to Demands with EXTOL EDI Integrator Cleo

Citizen's Rapid Response to Demands with EXTOL EDI Integrator

Cleo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Consumer Goods
Applicable Functions	Business Operation
Use Cases	Supply Chain Visibility
Services	System Integration
Challenge	Citizen, a market leader in the mid-priced watch category in North America, was facing a challenge in responding to the demands of internal departments and external customers and partners quickly and cost-effectively. Their legacy EDI system was not efficient enough and required custom code for operations, which was time-consuming and lacked data visibility. Read More
About Customer	Citizen is a company that was founded in 1918 as Shokosha Watch Research Institute. Over the years, it has grown to become a market share leader in the mid-priced watch category in North America. The company has a rich history and a wide customer base. It has always been known for its quality products and has a reputation for being a reliable and trustworthy brand. However, with the increasing demands of the modern business environment, the company was facing challenges in meeting the needs of its internal departments and external customers and partners. Read More
Solution	To overcome these challenges, Citizen decided to replace their legacy EDI system with the EXTOL EDI Integrator for i (EEI). This solution eliminated the need for custom code, which significantly reduced operational time. Moreover, it increased data visibility throughout the organization, making it easier for the company to respond to demands both internally and externally. The EXTOL EDI Integrator for i (EEI) provided a more efficient and effective way for Citizen to manage their operations and meet the needs of their customers and partners. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Consumer Goods

Applicable Functions

Business Operation

Use Cases

Supply Chain Visibility

Services

System Integration

Challenge

Citizen, a market leader in the mid-priced watch category in North America, was facing a challenge in responding to the demands of internal departments and external customers and partners quickly and cost-effectively. Their legacy EDI system was not efficient enough and required custom code for operations, which was time-consuming and lacked data visibility.

About Customer

Citizen is a company that was founded in 1918 as Shokosha Watch Research Institute. Over the years, it has grown to become a market share leader in the mid-priced watch category in North America. The company has a rich history and a wide customer base. It has always been known for its quality products and has a reputation for being a reliable and trustworthy brand. However, with the increasing demands of the modern business environment, the company was facing challenges in meeting the needs of its internal departments and external customers and partners.

Solution

To overcome these challenges, Citizen decided to replace their legacy EDI system with the EXTOL EDI Integrator for i (EEI). This solution eliminated the need for custom code, which significantly reduced operational time. Moreover, it increased data visibility throughout the organization, making it easier for the company to respond to demands both internally and externally. The EXTOL EDI Integrator for i (EEI) provided a more efficient and effective way for Citizen to manage their operations and meet the needs of their customers and partners.

Impact #1	The implementation of EXTOL EDI Integrator for i (EEI) allowed Citizen to rapidly respond to demands, both internally and externally.
Impact #2	The new system eliminated the need for custom code, reducing operational time and increasing efficiency.
Impact #3	The increased data visibility throughout the organization improved decision-making processes and overall operational effectiveness.

Impact #1

The implementation of EXTOL EDI Integrator for i (EEI) allowed Citizen to rapidly respond to demands, both internally and externally.

Impact #2

The new system eliminated the need for custom code, reducing operational time and increasing efficiency.

Impact #3

The increased data visibility throughout the organization improved decision-making processes and overall operational effectiveness.

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Overview

Citizen's Rapid Response to Demands with EXTOL EDI Integrator

Operational Impact