Cisco Case Studies Cisco Systems Use the Observer Platform for Faster Troubleshooting

	Cisco Systems Use the Observer Platform for Faster Troubleshooting Cisco

Cisco Systems Use the Observer Platform for Faster Troubleshooting

Cisco

Technology Category	Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Telecommunications
Use Cases	Cybersecurity
Challenge	Prior to purchasing Observer, Cisco Systems experienced a lack of visibility during and after network events. “I needed large data captures and a way to manipulate them,” says Eric Arnold, Service Provider Video TAC Manager for the company. Arnold states that Cisco Systems chose Observer over competitors because of the packet capture and storage capabilities. Read More
About Customer	Designed as an integrated offering, the Observer Platform provides visibility into critical KPIs through pre-defined workflows from high-level dashboards to service anomaly root cause. Ideally suited to satisfying business goals and overcoming challenges Read More
Customer Name	Cisco Read More
Solution	Cisco Systems uses Observer in the following ways: Troubleshooting after an event or degradation in performance Security forensics to view packets after an event or attack Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Use Cases

Cybersecurity

Challenge

Prior to purchasing Observer, Cisco Systems experienced a lack of visibility during and after network events.

“I needed large data captures and a way to manipulate them,” says Eric Arnold, Service Provider Video TAC Manager for the company.

Arnold states that Cisco Systems chose Observer over competitors because of the packet capture and storage capabilities.

About Customer

Designed as an integrated offering, the Observer Platform provides visibility into critical KPIs through pre-defined workflows from high-level dashboards to service anomaly root cause. Ideally suited to satisfying business goals and overcoming challenges

Customer Name

Cisco

Solution

Cisco Systems uses Observer in the following ways:

Troubleshooting after an event or degradation in performance

Security forensics to view packets after an event or attack

Impact #1	[Efficiency Improvement - Issue Response] Faster troubleshooting

Impact #1

[Efficiency Improvement - Issue Response]
Faster troubleshooting

Benefit #1	Reducing mean time to resolution (MTTR) by 25 - 49 percent, as well as capturing packet data for security.

Benefit #1

Reducing mean time to resolution (MTTR) by 25 - 49 percent, as well as capturing packet data for security.

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Overview

Cisco Systems Use the Observer Platform for Faster Troubleshooting

Operational Impact

Quantitative Benefit