Case Studies
Cireson Platform Accelerates Service Manager Performance for Kitsap Credit Union
Overview
Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Finance & Insurance | |
Business Operation Facility Management | |
Process Control & Optimization Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
Cireson’s portal enabled the credit union’s IT workers to complete tasks faster due to a better functioning, more agile portal that doesn’t depend on Microsoft Silverlight. | |
Thanks to SCSM and Cireson’s front end, Kitsap’s workers now have a user-friendly portal to submit service requests. The original system was a disjointed solution consisting of four systems. | |
Using Cireson’s apps, the credit union’s management group finally has a comprehensive view of requests coming from all teams, which was not possible with Service Manager alone. | |
Quantitative Benefit
95% of users prefer Cireson’s portal over Microsoft’s product. | |