Case Studies
Cireson Apps Improve Usability of SCSM for Woodforest National Bank
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Finance & Insurance | |
Business Operation Field Services | |
Remote Asset Management Remote Control | |
Software Design & Engineering Services System Integration | |
Operational Impact
The deployment of Cireson apps led to a significant improvement in the speed and efficiency of the bank's IT help desk operations. | |
The apps' intuitive design and familiar look reduced the time needed for IT staff to learn the new system. | |
Mobile access enabled help desk workers to provide support from any location and on any platform, enhancing their ability to assist users quickly. | |
Quantitative Benefit
Supports approximately 5,000 users across 760 locations. | |
Manages over 10,000 devices. | |
Employs between 100 and 150 IT professionals. | |