Case Studies Circle of Care, Toronto: Improving Customer Service with Demand Response Scheduling, Routing and Dispatching Software

Edit This Case Study Record

	Circle of Care, Toronto: Improving Customer Service with Demand Response Scheduling, Routing and Dispatching Software

Circle of Care, Toronto: Improving Customer Service with Demand Response Scheduling, Routing and Dispatching Software

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Field Services
Use Cases	Fleet Management Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Circle of Care, a community-based non-profit organization in Toronto, faced challenges in managing its transportation program efficiently. The organization needed a solution to streamline and simplify requests for information and trip booking. Additionally, they aimed to improve customer service and increase the passengers per hour ratio by updating schedules in real-time on the day of service. Read More
About Customer	Circle of Care is a community-based non-profit registered charity that has been serving Toronto and area residents since 1974. Dedicated to supporting the independence and quality of life of individuals in their homes, Circle of Care helps clients live healthier, happier, and longer lives. The agency’s 500 staff and more than 300 volunteers offer a wide range of home support and community programs, including homemaking and personal support, social work services, Meals on Wheels, transportation, and a day program for seniors with dementia. The organization respects privacy, cultural diversity, and the unique needs of each client, ensuring safety and dignity in all their services. Read More
Solution	Circle of Care implemented TripSpark for Demand Response Management to address their challenges. TripSpark is a browser-based dispatch software that streamlines and simplifies requests for information and trip booking. The software allows for real-time updates to schedules on the day of service, enhancing the efficiency of the transportation program. The solution was fully funded by the Jewish Foundation of Greater Toronto and supported by Ontario’s Central Local Health Integration Network and UJA Federation of Greater Toronto. By using TripSpark, Circle of Care can manage its demand response operations more effectively, from call taking to dispatching. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Field Services

Use Cases

Fleet Management

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Circle of Care, a community-based non-profit organization in Toronto, faced challenges in managing its transportation program efficiently. The organization needed a solution to streamline and simplify requests for information and trip booking. Additionally, they aimed to improve customer service and increase the passengers per hour ratio by updating schedules in real-time on the day of service.

About Customer

Circle of Care is a community-based non-profit registered charity that has been serving Toronto and area residents since 1974. Dedicated to supporting the independence and quality of life of individuals in their homes, Circle of Care helps clients live healthier, happier, and longer lives. The agency’s 500 staff and more than 300 volunteers offer a wide range of home support and community programs, including homemaking and personal support, social work services, Meals on Wheels, transportation, and a day program for seniors with dementia. The organization respects privacy, cultural diversity, and the unique needs of each client, ensuring safety and dignity in all their services.

Solution

Circle of Care implemented TripSpark for Demand Response Management to address their challenges. TripSpark is a browser-based dispatch software that streamlines and simplifies requests for information and trip booking. The software allows for real-time updates to schedules on the day of service, enhancing the efficiency of the transportation program. The solution was fully funded by the Jewish Foundation of Greater Toronto and supported by Ontario’s Central Local Health Integration Network and UJA Federation of Greater Toronto. By using TripSpark, Circle of Care can manage its demand response operations more effectively, from call taking to dispatching.

Impact #1	The implementation of TripSpark has streamlined and simplified the process of requesting information and booking trips, leading to improved customer service.
Impact #2	The organization can now update schedules in real-time on the day of service, which increases the efficiency of their transportation program.
Impact #3	The browser-based dispatch software is easy to use, making it accessible for many aspects of Circle of Care’s demand response operations.

Impact #1

The implementation of TripSpark has streamlined and simplified the process of requesting information and booking trips, leading to improved customer service.

Impact #2

The organization can now update schedules in real-time on the day of service, which increases the efficiency of their transportation program.

Impact #3

The browser-based dispatch software is easy to use, making it accessible for many aspects of Circle of Care’s demand response operations.

Download PDF Version

Overview

Circle of Care, Toronto: Improving Customer Service with Demand Response Scheduling, Routing and Dispatching Software

Operational Impact