Intellect Case Studies Circle K Stores Finds New HR Efficiencies and ROI through Business Process Management (BPM)

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	Circle K Stores Finds New HR Efficiencies and ROI through Business Process Management (BPM) Intellect

Circle K Stores Finds New HR Efficiencies and ROI through Business Process Management (BPM)

Intellect

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Retail
Applicable Functions	Human Resources
Services	System Integration
Challenge	Circle K Stores, a leading convenience store operator, was struggling with outdated HR processes and rigid technology. The company was experiencing high employee turnover and its HR department was responsible for tracking nearly 200,000 job applications annually. The company's HR processes were not easily adaptable to changing business needs and were not integrated with other departments and systems. The company was looking for a new platform to modernize its HR applicant tracking, onboarding, and employee lifecycle management processes. Read More
About Customer	Circle K Stores, Inc. is a leading convenience store operator in the United States. Established in the 1950s, the company operates thousands of sites across the country. Over the last 10 years, Circle K Stores has seen tremendous growth in both store locations and employment. The company's Human Resources department supports applicant tracking for just under 500 job applications per day, or nearly 200,000 applications annually. Beyond applicant tracking, Circle K’s HR department is responsible for the hiring, onboarding, promotion, counseling, transferring, and when instances warrant, termination across its workforce of more than 25,000 store employees. Read More
Solution	Circle K Stores chose the Intellect BPM platform to modernize its HR processes. The platform was chosen for its configurability, robust forms development and workflow tools, ease of use, ability to handle differing requirements across divisions, transaction tracking, light infrastructure footprint, rapid development, and integration with existing HR systems. Using the Intellect BPM platform, Circle K Stores was able to automate processes and workflows that are fully integrated with Oracle HCM (PeopleSoft), its HRIS, and securely delivered with integrated enterprise-level security. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Retail

Applicable Functions

Human Resources

Services

System Integration

Challenge

Circle K Stores, a leading convenience store operator, was struggling with outdated HR processes and rigid technology. The company was experiencing high employee turnover and its HR department was responsible for tracking nearly 200,000 job applications annually. The company's HR processes were not easily adaptable to changing business needs and were not integrated with other departments and systems. The company was looking for a new platform to modernize its HR applicant tracking, onboarding, and employee lifecycle management processes.

About Customer

Circle K Stores, Inc. is a leading convenience store operator in the United States. Established in the 1950s, the company operates thousands of sites across the country. Over the last 10 years, Circle K Stores has seen tremendous growth in both store locations and employment. The company's Human Resources department supports applicant tracking for just under 500 job applications per day, or nearly 200,000 applications annually. Beyond applicant tracking, Circle K’s HR department is responsible for the hiring, onboarding, promotion, counseling, transferring, and when instances warrant, termination across its workforce of more than 25,000 store employees.

Solution

Circle K Stores chose the Intellect BPM platform to modernize its HR processes. The platform was chosen for its configurability, robust forms development and workflow tools, ease of use, ability to handle differing requirements across divisions, transaction tracking, light infrastructure footprint, rapid development, and integration with existing HR systems. Using the Intellect BPM platform, Circle K Stores was able to automate processes and workflows that are fully integrated with Oracle HCM (PeopleSoft), its HRIS, and securely delivered with integrated enterprise-level security.

Impact #1	Improved transaction volume and throughput. The organization handles applicant tracking for 16,000 applicants per month; facilitates hiring of around 1,700 new employees; and the processing of nearly 4,400 other HR transactions.
Impact #2	Compliance with legal, security and privacy requirements. Circle K is now compliant with state/federal hiring rules. Stored documents are “e-signed” by managers and employees, including I-9 employment eligibility verification documentation. Users only have access data for which they are authorized to view, for best practice security and privacy protocols.
Impact #3	Improved organizational workflow, collaboration and visibility. Transactions no longer get lost in the system. Users now can track issues and eliminate bottlenecks to streamline transactions. Notifications are now emailed to approvers, and “alerts” identify issues and communicate changes/outages, providing visibility at all times.

Impact #1

Improved transaction volume and throughput. The organization handles applicant tracking for 16,000 applicants per month; facilitates hiring of around 1,700 new employees; and the processing of nearly 4,400 other HR transactions.

Impact #2

Compliance with legal, security and privacy requirements. Circle K is now compliant with state/federal hiring rules. Stored documents are “e-signed” by managers and employees, including I-9 employment eligibility verification documentation. Users only have access data for which they are authorized to view, for best practice security and privacy protocols.

Impact #3

Improved organizational workflow, collaboration and visibility. Transactions no longer get lost in the system. Users now can track issues and eliminate bottlenecks to streamline transactions. Notifications are now emailed to approvers, and “alerts” identify issues and communicate changes/outages, providing visibility at all times.

Benefit #1	Achieved an ROI in less than a year.
Benefit #2	Significant increase in employee productivity across tens of thousands of employees.

Benefit #1

Achieved an ROI in less than a year.

Benefit #2

Significant increase in employee productivity across tens of thousands of employees.

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Overview

Circle K Stores Finds New HR Efficiencies and ROI through Business Process Management (BPM)

Operational Impact

Quantitative Benefit