Domo Case Studies Christopherson Business Travel Case Study

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	Christopherson Business Travel Case Study Domo

Christopherson Business Travel Case Study

Domo

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Sales & Marketing
Use Cases	Demand Planning & Forecasting Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	Christopherson Business Travel, a travel management company, was facing a challenge with its proprietary business travel software, AirPortal®. With millions of transactions flowing through its systems at any given moment, the company wanted a way to aggregate the data in a real-time dashboard. This would provide clients and internal employees better insights into how they are spending their travel budgets. The company needed to bring together data from multiple sources and inputs and was looking to consolidate the business reporting structure. Read More
About Customer	Christopherson Business Travel is a travel management company that specializes in travel technology and superior customer service. The company is ranked as the 11th largest business travel agency in the US by Business Travel News. Christopherson operates from five full-service locations and has booked more than $600 million in travel in 2016 for more than 900 companies and organizations across the country. The company builds its own proprietary business travel software, AirPortal®. Read More
Solution	Christopherson rolled out Domo to its account managers to share custom cards with its clients related to their spending and travel habits. This helps customers make better decisions, improves the overall customer experience, and increases the quality of travel analytics offered. Instead of using a basic travel management reporting system, clients can now access rich data they wouldn’t be able to get anywhere else except through Christopherson and Domo. Clients have visibility into average booking rates for the airlines, car rentals, and hotel chains that employees are using and detailed metrics that allow for consolidated reporting. Christopherson can then take that data and help negotiate discounts with vendors on behalf of its clients. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Sales & Marketing

Use Cases

Demand Planning & Forecasting

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

Christopherson Business Travel, a travel management company, was facing a challenge with its proprietary business travel software, AirPortal®. With millions of transactions flowing through its systems at any given moment, the company wanted a way to aggregate the data in a real-time dashboard. This would provide clients and internal employees better insights into how they are spending their travel budgets. The company needed to bring together data from multiple sources and inputs and was looking to consolidate the business reporting structure.

About Customer

Christopherson Business Travel is a travel management company that specializes in travel technology and superior customer service. The company is ranked as the 11th largest business travel agency in the US by Business Travel News. Christopherson operates from five full-service locations and has booked more than $600 million in travel in 2016 for more than 900 companies and organizations across the country. The company builds its own proprietary business travel software, AirPortal®.

Solution

Christopherson rolled out Domo to its account managers to share custom cards with its clients related to their spending and travel habits. This helps customers make better decisions, improves the overall customer experience, and increases the quality of travel analytics offered. Instead of using a basic travel management reporting system, clients can now access rich data they wouldn’t be able to get anywhere else except through Christopherson and Domo. Clients have visibility into average booking rates for the airlines, car rentals, and hotel chains that employees are using and detailed metrics that allow for consolidated reporting. Christopherson can then take that data and help negotiate discounts with vendors on behalf of its clients.

Impact #1	Christopherson now has the resources to make sure its technology is being used correctly by its employees and customers.
Impact #2	The company can present each client with a fuller view of their business travel data.
Impact #3	Executives and account managers have a better view into client travel spend and can deliver more value on the product.

Impact #1

Christopherson now has the resources to make sure its technology is being used correctly by its employees and customers.

Impact #2

The company can present each client with a fuller view of their business travel data.

Impact #3

Executives and account managers have a better view into client travel spend and can deliver more value on the product.

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Overview

Christopherson Business Travel Case Study

Operational Impact