insightsoftware Case Studies Choice Logistics Case Study

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	Choice Logistics Case Study insightsoftware

Choice Logistics Case Study

insightsoftware

Technology Category	Application Infrastructure & Middleware - Data Visualization
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS)
Services	Software Design & Engineering Services
Challenge	Choice Logistics, a global leader in mission-critical service parts logistics, recognized the need for dashboards to drive efficiency by creating a single data presentation layer that leveraged consistent data sources, metrics, and KPIs. The company had implemented a data warehousing system, which allowed them to pull data and create manual static reports in Excel. However, they saw the opportunity to build upon the data warehousing system and provide real-time dynamic reporting to its clients with a dashboard solution. The company decided to implement a solution that would give clients more control and more insights into the areas of their business they wanted to monitor. Read More
About Customer	Choice Logistics has grown from a local courier to a world leader in mission-critical service parts logistics. When global companies and third-party providers install products that are used to save lives, conduct financial transactions, or secure our borders, they need a plan to deliver critical service parts quickly, often within hours. Choice provides solutions that meet the high-availability requirements of leading companies. Its services and infrastructure enable companies to develop and deliver premium support offerings. Read More
Solution	The team at Choice looked at a number of dashboard solutions, but felt that Dundas Dashboard was the best option due to its functionality and the high level of support Dundas provides. Dundas Dashboard’s features aligned with what Choice wanted to accomplish. Choice also did not want a proprietary data structure, and Dundas Dashboard was easy to integrate into Microsoft SQL Server. Choice took advantage of the 45-day trial that Dundas offers, and this allowed the team to experience the product’s functionality, and the relationship they would have with Dundas, including the level of support they would receive. All of their selection criteria were met and Choice felt that Dundas would be a good company to deal with in the long term. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

Challenge

Choice Logistics, a global leader in mission-critical service parts logistics, recognized the need for dashboards to drive efficiency by creating a single data presentation layer that leveraged consistent data sources, metrics, and KPIs. The company had implemented a data warehousing system, which allowed them to pull data and create manual static reports in Excel. However, they saw the opportunity to build upon the data warehousing system and provide real-time dynamic reporting to its clients with a dashboard solution. The company decided to implement a solution that would give clients more control and more insights into the areas of their business they wanted to monitor.

About Customer

Choice Logistics has grown from a local courier to a world leader in mission-critical service parts logistics. When global companies and third-party providers install products that are used to save lives, conduct financial transactions, or secure our borders, they need a plan to deliver critical service parts quickly, often within hours. Choice provides solutions that meet the high-availability requirements of leading companies. Its services and infrastructure enable companies to develop and deliver premium support offerings.

Solution

The team at Choice looked at a number of dashboard solutions, but felt that Dundas Dashboard was the best option due to its functionality and the high level of support Dundas provides. Dundas Dashboard’s features aligned with what Choice wanted to accomplish. Choice also did not want a proprietary data structure, and Dundas Dashboard was easy to integrate into Microsoft SQL Server. Choice took advantage of the 45-day trial that Dundas offers, and this allowed the team to experience the product’s functionality, and the relationship they would have with Dundas, including the level of support they would receive. All of their selection criteria were met and Choice felt that Dundas would be a good company to deal with in the long term.

Impact #1	Choice created different dashboards for different purposes. The first dashboard was for internal use and displayed metrics for executives. This dashboard is now being used by the executive team and distributed to account managers and other stakeholders.
Impact #2	The second series of dashboards contain information about client spend. These dashboards gave clients a graphical representations of trends, so they could see how their spending was trending over 18 months.
Impact #3	Clients can now see the effects of any initiatives they have undertaken or identify issues early on that may be candidates for remediation.

Impact #1

Choice created different dashboards for different purposes. The first dashboard was for internal use and displayed metrics for executives. This dashboard is now being used by the executive team and distributed to account managers and other stakeholders.

Impact #2

The second series of dashboards contain information about client spend. These dashboards gave clients a graphical representations of trends, so they could see how their spending was trending over 18 months.

Impact #3

Clients can now see the effects of any initiatives they have undertaken or identify issues early on that may be candidates for remediation.

Benefit #1	Prior to implementing Dundas Dashboard, 80% of the analysts time was spent creating reports, and 20% was analyzing the data. With Dundas Dashboard, the team now spends 80% of their time looking at trends in the data that help to improve clients understanding of their performance and act on opportunities.

Benefit #1

Prior to implementing Dundas Dashboard, 80% of the analysts time was spent creating reports, and 20% was analyzing the data. With Dundas Dashboard, the team now spends 80% of their time looking at trends in the data that help to improve clients understanding of their performance and act on opportunities.

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Overview

Choice Logistics Case Study

Operational Impact

Quantitative Benefit