NETSCOUT Case Studies Chinese Consumer Finance Company Protects End User Experience with nGeniusONE

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	Chinese Consumer Finance Company Protects End User Experience with nGeniusONE NETSCOUT

Chinese Consumer Finance Company Protects End User Experience with nGeniusONE

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Infrastructure Inspection Predictive Quality Analytics
Services	Data Science Services System Integration
Challenge	The financial services group was facing challenges in delivering rapid, always-on services to current and prospective customers. Problems were going undiscovered until after they became customer affecting, and NetOps / AppOps struggled to quickly identify the root cause of service slowness. Users were frequently unable to submit online applications or loan payments because the service was so slow it would time out before completion. When customers reported problems, the AppOps team was able to observe that transaction rates were lower than expected but lacked the tools or visibility to quickly understand why. Read More
About Customer	The customer is a financial services group that is a pioneer of the online-to-offline (O2O) finance model in China. Their main service offering is consumer loan products. This lean but agile business operates out of less than a dozen offices, but still supports millions of customers, driving an annual revenue of more than 5 billion RMB. As a business that depends on the rapid success of loan applications and approvals, service assurance is of great importance to this organization. Read More
Solution	NETSCOUT solutions have truly revolutionized this company’s monitoring strategy. The NetOps team deployed COTS-based InfiniStreamNG software on NETSCOUT certified appliances and vSCOUT virtual appliances strategically throughout the datacenter and virtualized servers to provide end-to-end monitoring of the complete application path so that the AppOps and NetOps teams can quickly locate network or application failures. NETSCOUT’s packet flow switch provides a passive monitoring fabric to collect and aggregate the wire data from vSCOUT and forwards it to an InfiniStreamNG interface, providing full Adaptive Service IntelligenceTM (ASI) smart data in the virtualized environment. The smart data generated by these data sources is converted into smarter analytics by the nGeniusONE Service Assurance platform. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection

Predictive Quality Analytics

Services

Data Science Services

System Integration

Challenge

The financial services group was facing challenges in delivering rapid, always-on services to current and prospective customers. Problems were going undiscovered until after they became customer affecting, and NetOps / AppOps struggled to quickly identify the root cause of service slowness. Users were frequently unable to submit online applications or loan payments because the service was so slow it would time out before completion. When customers reported problems, the AppOps team was able to observe that transaction rates were lower than expected but lacked the tools or visibility to quickly understand why.

About Customer

The customer is a financial services group that is a pioneer of the online-to-offline (O2O) finance model in China. Their main service offering is consumer loan products. This lean but agile business operates out of less than a dozen offices, but still supports millions of customers, driving an annual revenue of more than 5 billion RMB. As a business that depends on the rapid success of loan applications and approvals, service assurance is of great importance to this organization.

Solution

NETSCOUT solutions have truly revolutionized this company’s monitoring strategy. The NetOps team deployed COTS-based InfiniStreamNG software on NETSCOUT certified appliances and vSCOUT virtual appliances strategically throughout the datacenter and virtualized servers to provide end-to-end monitoring of the complete application path so that the AppOps and NetOps teams can quickly locate network or application failures. NETSCOUT’s packet flow switch provides a passive monitoring fabric to collect and aggregate the wire data from vSCOUT and forwards it to an InfiniStreamNG interface, providing full Adaptive Service IntelligenceTM (ASI) smart data in the virtualized environment. The smart data generated by these data sources is converted into smarter analytics by the nGeniusONE Service Assurance platform.

Impact #1	Improved customer retention
Impact #2	Faster time to knowledge
Impact #3	Significant cost savings

Impact #1

Improved customer retention

Impact #2

Faster time to knowledge

Impact #3

Significant cost savings

Benefit #1	Significant cost savings of over 150,000 RMB annually

Benefit #1

Significant cost savings of over 150,000 RMB annually

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Overview

Chinese Consumer Finance Company Protects End User Experience with nGeniusONE

Operational Impact

Quantitative Benefit