Signal Sciences Case Studies Chick-fil-A's Digital Transformation Secured with Automated Web App Security

	Chick-fil-A's Digital Transformation Secured with Automated Web App Security Signal Sciences

Chick-fil-A's Digital Transformation Secured with Automated Web App Security

Signal Sciences

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Cybersecurity & Privacy - Application Security
Applicable Industries	Construction & Infrastructure National Security & Defense
Applicable Functions	Maintenance Product Research & Development
Use Cases	Counterfeit Product Identification Tamper Detection
Challenge	Chick-fil-A, a major fast-food chain with over 2,400 restaurants in the United States and annual revenues exceeding $10 billion, was seeking a robust and flexible web application security solution. The company's digital transformation strategy heavily relied on consumer-facing mobile and web applications for food ordering, which were crucial for enhancing customer satisfaction and driving revenue growth. However, the existing legacy Web Application Firewall (WAF) that relied on pattern matching rulesets was inadequate in a development lifecycle characterized by distributed software design and deployments. The challenge was to find a future-ready WAF that could be easily installed across distributed architecture and effectively prevent account takeover (ATO) attempts and other attacks on public-facing apps in production. Read More
About Customer	Chick-fil-A, Inc. is a leading fast-food chain in the United States, operating over 2,400 restaurants across the country. The company generates annual revenues of over $10 billion. As part of its digital transformation strategy, Chick-fil-A heavily relies on mobile and web applications that allow customers to place food orders. These applications are critical to improving customer satisfaction and driving the company's growth. Chick-fil-A is also planning to merge its application footprint into a hybrid of Amazon Web Services and managed data centers. Read More
Solution	Chick-fil-A chose Signal Sciences for its ability to provide extensive context for web request blocking decisions and its ease of deployment. The distributed agent model of Signal Sciences protects code where it operates, making it future-ready for any infrastructure or architecture. The solution is also prepared to protect Chick-fil-A’s web assets in hybrid environments, as the company's application footprint is set to merge and become a hybrid of Amazon Web Services and managed data centers. Signal Sciences' ease of deployment, low maintenance overhead, and built-in detection and blocking capabilities provided effective protection against web application attacks without impacting app performance or requiring a full-time staff member for maintenance. The solution also offers visibility into Chick-fil-A’s consumer-facing user authentication flows in their mobile and web apps, enabling the prevention of account takeovers. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Cybersecurity & Privacy - Application Security

Applicable Industries

Construction & Infrastructure

National Security & Defense

Applicable Functions

Maintenance

Product Research & Development

Use Cases

Counterfeit Product Identification

Tamper Detection

Challenge

Chick-fil-A, a major fast-food chain with over 2,400 restaurants in the United States and annual revenues exceeding $10 billion, was seeking a robust and flexible web application security solution. The company's digital transformation strategy heavily relied on consumer-facing mobile and web applications for food ordering, which were crucial for enhancing customer satisfaction and driving revenue growth. However, the existing legacy Web Application Firewall (WAF) that relied on pattern matching rulesets was inadequate in a development lifecycle characterized by distributed software design and deployments. The challenge was to find a future-ready WAF that could be easily installed across distributed architecture and effectively prevent account takeover (ATO) attempts and other attacks on public-facing apps in production.

About Customer

Chick-fil-A, Inc. is a leading fast-food chain in the United States, operating over 2,400 restaurants across the country. The company generates annual revenues of over $10 billion. As part of its digital transformation strategy, Chick-fil-A heavily relies on mobile and web applications that allow customers to place food orders. These applications are critical to improving customer satisfaction and driving the company's growth. Chick-fil-A is also planning to merge its application footprint into a hybrid of Amazon Web Services and managed data centers.

Solution

Chick-fil-A chose Signal Sciences for its ability to provide extensive context for web request blocking decisions and its ease of deployment. The distributed agent model of Signal Sciences protects code where it operates, making it future-ready for any infrastructure or architecture. The solution is also prepared to protect Chick-fil-A’s web assets in hybrid environments, as the company's application footprint is set to merge and become a hybrid of Amazon Web Services and managed data centers. Signal Sciences' ease of deployment, low maintenance overhead, and built-in detection and blocking capabilities provided effective protection against web application attacks without impacting app performance or requiring a full-time staff member for maintenance. The solution also offers visibility into Chick-fil-A’s consumer-facing user authentication flows in their mobile and web apps, enabling the prevention of account takeovers.

Impact #1	The implementation of Signal Sciences' solution has significantly improved Chick-fil-A's web application security. The solution's distributed agent model protects code where it operates, making it adaptable to any infrastructure or architecture. This has made Chick-fil-A's digital assets future-ready. The solution's ease of deployment and low maintenance overhead have also reduced operational complexities. Moreover, the built-in detection and blocking capabilities have provided effective protection against web application attacks without impacting app performance. The solution has also given Chick-fil-A's Engineering and Security teams the visibility necessary to stop account takeovers, enhancing the security of their consumer-facing mobile and web apps.

Impact #1

The implementation of Signal Sciences' solution has significantly improved Chick-fil-A's web application security. The solution's distributed agent model protects code where it operates, making it adaptable to any infrastructure or architecture. This has made Chick-fil-A's digital assets future-ready. The solution's ease of deployment and low maintenance overhead have also reduced operational complexities. Moreover, the built-in detection and blocking capabilities have provided effective protection against web application attacks without impacting app performance. The solution has also given Chick-fil-A's Engineering and Security teams the visibility necessary to stop account takeovers, enhancing the security of their consumer-facing mobile and web apps.

Benefit #1	Signal Sciences' solution was easy to deploy, reducing setup time and costs.
Benefit #2	The solution required low maintenance overhead, saving resources and manpower.
Benefit #3	The built-in detection and blocking capabilities effectively protected against web application attacks, enhancing security.

Benefit #1

Signal Sciences' solution was easy to deploy, reducing setup time and costs.

Benefit #2

The solution required low maintenance overhead, saving resources and manpower.

Benefit #3

The built-in detection and blocking capabilities effectively protected against web application attacks, enhancing security.

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Overview

Chick-fil-A's Digital Transformation Secured with Automated Web App Security

Operational Impact

Quantitative Benefit