Nuvolo Case Studies Chevron's Transformation of Global Facilities Maintenance and Vendor Management

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	Chevron's Transformation of Global Facilities Maintenance and Vendor Management Nuvolo

Chevron's Transformation of Global Facilities Maintenance and Vendor Management

Nuvolo

Technology Category	Functional Applications - Enterprise Asset Management Systems (EAM) Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Buildings Construction & Infrastructure
Applicable Functions	Facility Management Maintenance
Use Cases	Asset Health Management (AHM) Asset Lifecycle Management
Services	System Integration Training
Challenge	Chevron, a leading integrated energy company, manages a vast portfolio of 1,282 buildings across 47 countries through its division, Chevron Environmental Management and Real Estate Company (CEMREC). Initially, Chevron employees at each location were supporting their own workplaces. However, as the building portfolio grew, they implemented an integrated workplace management system (IWMS) to better support work order management and understand how their buildings operate. Unfortunately, each building operations team customized the IWMS to fit their work processes, making it impossible to do upgrades and improvements, and more importantly, business analytics. Chevron needed a better way of handling facilities operations that offered flexibility, scalability, and functionality to create the platform they envisioned for the future of their changing workplace. Read More
About Customer	Chevron is one of the world’s leading integrated energy companies, constantly working to provide reliable, affordable and ever-cleaner energy for millions around the world. They believe in the power of human ingenuity to lead us to a brighter future. They are innovators, right down to the facilities maintenance and workplace solutions that support their global offices. The division that handles Chevron’s workplaces is known as CEMREC, Chevron Environmental Management and Real Estate Company. They are responsible for managing a vast portfolio of buildings across the 47 countries where Chevron operates–1,282 buildings, to be exact. This group has a mission to improve the quality of facilities maintenance for their businesses worldwide by making their vendors trusted partners. Read More
Solution	Chevron, with the help of Deloitte consulting services, adopted the Nuvolo Connected Workplace platform, which they named OMNI. OMNI captures all location, work, and asset data. Chevron transformed facilities operations with OMNI by leveraging an API architecture so vendors could 'plug in' to their system and processes, standardizing data and work across all facilities, and ensuring they own all the data captured. They created a standard technical interface (API) that allows vendors to “plug in” their maintenance management tools. Supplier onboarding or vendor switching is now done by unplugging one and plugging in another. Chevron also operates eight smaller locations with internal staff, not vendors. OMNI allows internal operations to use the Nuvolo product. Whether work is done internally or by a vendor, all data has the same appearance, making it one dataset for business analytics. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Asset Management Systems (EAM)

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings

Construction & Infrastructure

Applicable Functions

Facility Management

Maintenance

Use Cases

Asset Health Management (AHM)

Asset Lifecycle Management

Services

System Integration

Training

Challenge

Chevron, a leading integrated energy company, manages a vast portfolio of 1,282 buildings across 47 countries through its division, Chevron Environmental Management and Real Estate Company (CEMREC). Initially, Chevron employees at each location were supporting their own workplaces. However, as the building portfolio grew, they implemented an integrated workplace management system (IWMS) to better support work order management and understand how their buildings operate. Unfortunately, each building operations team customized the IWMS to fit their work processes, making it impossible to do upgrades and improvements, and more importantly, business analytics. Chevron needed a better way of handling facilities operations that offered flexibility, scalability, and functionality to create the platform they envisioned for the future of their changing workplace.

About Customer

Chevron is one of the world’s leading integrated energy companies, constantly working to provide reliable, affordable and ever-cleaner energy for millions around the world. They believe in the power of human ingenuity to lead us to a brighter future. They are innovators, right down to the facilities maintenance and workplace solutions that support their global offices. The division that handles Chevron’s workplaces is known as CEMREC, Chevron Environmental Management and Real Estate Company. They are responsible for managing a vast portfolio of buildings across the 47 countries where Chevron operates–1,282 buildings, to be exact. This group has a mission to improve the quality of facilities maintenance for their businesses worldwide by making their vendors trusted partners.

Solution

Chevron, with the help of Deloitte consulting services, adopted the Nuvolo Connected Workplace platform, which they named OMNI. OMNI captures all location, work, and asset data. Chevron transformed facilities operations with OMNI by leveraging an API architecture so vendors could 'plug in' to their system and processes, standardizing data and work across all facilities, and ensuring they own all the data captured. They created a standard technical interface (API) that allows vendors to “plug in” their maintenance management tools. Supplier onboarding or vendor switching is now done by unplugging one and plugging in another. Chevron also operates eight smaller locations with internal staff, not vendors. OMNI allows internal operations to use the Nuvolo product. Whether work is done internally or by a vendor, all data has the same appearance, making it one dataset for business analytics.

Impact #1	The adoption of the OMNI platform has brought about significant operational improvements for Chevron. The technical interface (API) that third-party vendors are connecting to is bi-directional, so Chevron can see everything happening in real-time. They can monitor the quality and time it takes for service calls, see problem areas quickly, fix any operational issues with speed, and improve overall work performance. They've created dashboards with complete visibility of supplier performance, allowing them to trust the supplier is managing their work correctly. They even designed a workflow to send out a client survey to rate the work performed by the vendor. The platform also allows Chevron to maintain a central and accurate database of all work and assets, which is crucial for business analytics and decision-making.

Impact #1

The adoption of the OMNI platform has brought about significant operational improvements for Chevron. The technical interface (API) that third-party vendors are connecting to is bi-directional, so Chevron can see everything happening in real-time. They can monitor the quality and time it takes for service calls, see problem areas quickly, fix any operational issues with speed, and improve overall work performance. They've created dashboards with complete visibility of supplier performance, allowing them to trust the supplier is managing their work correctly. They even designed a workflow to send out a client survey to rate the work performed by the vendor. The platform also allows Chevron to maintain a central and accurate database of all work and assets, which is crucial for business analytics and decision-making.

Benefit #1	Lower costs due to increased vendor data visibility and reduced training costs
Benefit #2	Higher service quality due to real-time monitoring of service calls and work order progress
Benefit #3	Easy and cost-effective vendor switching

Benefit #1

Lower costs due to increased vendor data visibility and reduced training costs

Benefit #2

Higher service quality due to real-time monitoring of service calls and work order progress

Benefit #3

Easy and cost-effective vendor switching

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Overview

Chevron's Transformation of Global Facilities Maintenance and Vendor Management

Operational Impact

Quantitative Benefit