BeyondTrust
Case Studies
Cheshire and Merseyside Commissioning Support Unit: Improving Service Delivery with Secure Remote Support
Overview
Cheshire and Merseyside Commissioning Support Unit: Improving Service Delivery with Secure Remote SupportBeyondTrust |
Cybersecurity & Privacy - Network Security | |
Healthcare & Hospitals | |
Remote Asset Management Cybersecurity | |
System Integration Software Design & Engineering Services | |
Operational Impact
The clinical staff and management employees that CMCSU supports have seen an improvement in the level of service that they can deliver. Before, people either faced a long wait on the phone or a period of time to assign an engineer to come out and fix the problem. They now get their issue dealt with in minutes. | |
CMCSU has also seen a significant return on investment. This included replacing a number of separate VPN token-based authentication solutions that had previously been used for security and remote access, as well as a substantial drop in travel expenses. | |
The team at CMCSU continues to expand its use of the Bomgar appliance through making use of more of the included functionality. This includes using Bomgar to access servers as well as securely inviting in third party vendors when needed. | |
Quantitative Benefit
The Service Level for Live Transfer – when calls are taken and passed to the specialist team – is 75 per cent. For the team at CMCSU, the current success rate is more than 82 per cent. | |
CMCSU was able to reduce their travel bills by around 70 per cent. | |