FlowForma Case Studies Charity Work Made More Efficient

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	Charity Work Made More Efficient FlowForma

Charity Work Made More Efficient

FlowForma

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions	Human Resources
Use Cases	Process Control & Optimization
Services	Software Design & Engineering Services
Challenge	TOUCH Community Services, a non-profit organization based in Singapore, was struggling with inefficient manual processes for HR and finance forms. The forms were a mix of word documents, spreadsheets, and paperwork, and the approval process was time-consuming and depended on local and centrally-based managers. The organization has 300 employees across multiple locations, making the logistics of getting anything done quickly a challenge. For example, a training request process was done manually in a Microsoft Excel spreadsheet, making it difficult to track and not always up to date. Read More
About Customer	TOUCH Community Services is a not-for-profit organization based in Singapore. Established in 1986, the charity runs various support groups and clubs for people across all age groups. The organization has transformed the lives of low-income families that struggle to make ends meet. However, like many non-profit organizations, it faces the constant challenge of trying to improve services without incurring excessive costs. The organization has 300 employees spread across multiple locations, which adds to the complexity of its operations. Read More
Solution	TOUCH Community Services decided to implement FlowForma Process Automation, a product that is fully integrated with the Microsoft suite and more competitively priced. The solution was chosen because it was code-free and intuitive to use. To get up and running quicker, the organization took advantage of FlowForma SureStart, an onboarding program run over five days across two months. An Implementation Specialist and Client Manager were always available as they went on the journey from setting it up to 'going live'. The organization has devised a total of six processes – four around HR and two in finance – that range from training requests to staff and purchase requisitions. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Functions

Human Resources

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

Challenge

TOUCH Community Services, a non-profit organization based in Singapore, was struggling with inefficient manual processes for HR and finance forms. The forms were a mix of word documents, spreadsheets, and paperwork, and the approval process was time-consuming and depended on local and centrally-based managers. The organization has 300 employees across multiple locations, making the logistics of getting anything done quickly a challenge. For example, a training request process was done manually in a Microsoft Excel spreadsheet, making it difficult to track and not always up to date.

About Customer

TOUCH Community Services is a not-for-profit organization based in Singapore. Established in 1986, the charity runs various support groups and clubs for people across all age groups. The organization has transformed the lives of low-income families that struggle to make ends meet. However, like many non-profit organizations, it faces the constant challenge of trying to improve services without incurring excessive costs. The organization has 300 employees spread across multiple locations, which adds to the complexity of its operations.

Solution

TOUCH Community Services decided to implement FlowForma Process Automation, a product that is fully integrated with the Microsoft suite and more competitively priced. The solution was chosen because it was code-free and intuitive to use. To get up and running quicker, the organization took advantage of FlowForma SureStart, an onboarding program run over five days across two months. An Implementation Specialist and Client Manager were always available as they went on the journey from setting it up to 'going live'. The organization has devised a total of six processes – four around HR and two in finance – that range from training requests to staff and purchase requisitions.

Impact #1	The implementation of FlowForma Process Automation has led to a 70% efficiency improvement in the time it takes to circulate a form.
Impact #2	The staff were quick to embrace the new system, including the more elderly workers.
Impact #3	Management has fully embraced the FlowForma Process Automation tool because it solves business problems cost-effectively and without complexity.

Impact #1

The implementation of FlowForma Process Automation has led to a 70% efficiency improvement in the time it takes to circulate a form.

Impact #2

The staff were quick to embrace the new system, including the more elderly workers.

Impact #3

Management has fully embraced the FlowForma Process Automation tool because it solves business problems cost-effectively and without complexity.

Benefit #1	70% efficiency improvement in the time it takes to circulate a form.

Benefit #1

70% efficiency improvement in the time it takes to circulate a form.

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Overview

Charity Work Made More Efficient

Operational Impact

Quantitative Benefit