Atlan
Case Studies
Chargebee's Transformation: From Data-as-a-Service to Reusable Data Products with Atlan
Overview
Chargebee's Transformation: From Data-as-a-Service to Reusable Data Products with AtlanAtlan |
Analytics & Modeling - Data-as-a-Service Networks & Connectivity - Gateways | |
Consumer Goods Equipment & Machinery | |
Procurement Warehouse & Inventory Management | |
Inventory Management Time Sensitive Networking | |
Data Science Services System Integration | |
Operational Impact
The implementation of Atlan at Chargebee led to a significant shift in process and culture. The platform served as a one-stop-shop for anyone who wanted to explore data on their own, and with Tableau integrated, data consumers could now yield more value from existing reports. Atlan also served as a dashboard discovery tool, driving further adoption and building helpful habits. The impact of this shift was substantial, with adoption exceeding Chargebee’s expectations. The company's data team was able to offload more data requests to self-service users than expected, and requests were serviced far more quickly than before. This led to a significant reduction in time spent searching for and understanding data, and the company has received zero escalation requests since the Atlan rollout. The Chargebee team has learned the importance of being clear about the next step in their data journey and ensuring that they are solving for clearly defined business goals. | |
Quantitative Benefit
50% more data requests offloaded to self-service users than expected | |
Time to resolution for data requests dropped by 90%, saving as many as 6 hours per month | |
Zero escalation requests since the Atlan rollout | |