Case Studies Chapman University Implements Informer for Self-Service Reporting

Edit This Case Study Record

	Chapman University Implements Informer for Self-Service Reporting

Chapman University Implements Informer for Self-Service Reporting

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Education
Applicable Functions	Business Operation
Services	Software Design & Engineering Services System Integration
Challenge	The IT team at Chapman University faced a significant challenge in providing self-service reporting capabilities to reduce the resources committed to customized reports. End-users across several departments were highly dependent on the IT department for assistance with reporting tasks, such as creating computed columns. This dependency led to a backlog of requests and delayed access to necessary information. The goal was to eliminate the multiple requests IT was receiving and provide faster results to end-users. Read More
About Customer	Chapman University, located in the United States, is a private university that offers a wide range of undergraduate and graduate programs. The university's IT team, led by William Parks, is responsible for supporting the management and delivery of student, faculty, financial, alumni, and donor information across the organization. With over 100 end-users running approximately 65 scheduled reports on a weekly and daily basis, the university needed a solution to empower end-users to create ad-hoc reports and access data directly from their desktops, reducing the dependency on the IT department. Read More
Solution	Chapman University implemented Informer, a web-based reporting solution recommended by several other schools. After a successful 30-day trial, Informer was selected as a cost-effective solution to securely access data anytime, anywhere via the web. Informer empowered decision-makers to make reporting changes, freeing up IT resources to focus on more critical systems problems. The solution provided features such as scheduling and emailing reports, querying on multiple files, Live Excel integration, LDAP authentication, and flexible role security, making it easier for end-users to access and manipulate data in real-time. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Education

Applicable Functions

Business Operation

Services

Software Design & Engineering Services

System Integration

Challenge

The IT team at Chapman University faced a significant challenge in providing self-service reporting capabilities to reduce the resources committed to customized reports. End-users across several departments were highly dependent on the IT department for assistance with reporting tasks, such as creating computed columns. This dependency led to a backlog of requests and delayed access to necessary information. The goal was to eliminate the multiple requests IT was receiving and provide faster results to end-users.

About Customer

Chapman University, located in the United States, is a private university that offers a wide range of undergraduate and graduate programs. The university's IT team, led by William Parks, is responsible for supporting the management and delivery of student, faculty, financial, alumni, and donor information across the organization. With over 100 end-users running approximately 65 scheduled reports on a weekly and daily basis, the university needed a solution to empower end-users to create ad-hoc reports and access data directly from their desktops, reducing the dependency on the IT department.

Solution

Chapman University implemented Informer, a web-based reporting solution recommended by several other schools. After a successful 30-day trial, Informer was selected as a cost-effective solution to securely access data anytime, anywhere via the web. Informer empowered decision-makers to make reporting changes, freeing up IT resources to focus on more critical systems problems. The solution provided features such as scheduling and emailing reports, querying on multiple files, Live Excel integration, LDAP authentication, and flexible role security, making it easier for end-users to access and manipulate data in real-time.

Impact #1	Informer enabled end-users to set up links between files, eliminating the need to create computed columns.
Impact #2	The solution provided dynamic table joins between related files, offering intuitive access to departmental data in real-time.
Impact #3	End-users could now schedule and email reports, query on multiple files, and integrate with Live Excel, enhancing their reporting capabilities.

Impact #1

Informer enabled end-users to set up links between files, eliminating the need to create computed columns.

Impact #2

The solution provided dynamic table joins between related files, offering intuitive access to departmental data in real-time.

Impact #3

End-users could now schedule and email reports, query on multiple files, and integrate with Live Excel, enhancing their reporting capabilities.

Benefit #1	Over 100 end-users running approximately 65 scheduled reports on a weekly and daily basis.

Benefit #1

Over 100 end-users running approximately 65 scheduled reports on a weekly and daily basis.

Download PDF Version

Overview

Chapman University Implements Informer for Self-Service Reporting

Operational Impact

Quantitative Benefit