Sage Case Studies CFM Heats Up E-Business With Sage 100 ERP

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	CFM Heats Up E-Business With Sage 100 ERP Sage

CFM Heats Up E-Business With Sage 100 ERP

Sage

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Electronics
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	CFM Equipment Distributors, Inc., a HVAC wholesaler based in Sacramento, California, was looking to expand its business without adding staff in customer service. The company wanted to leverage e-commerce to achieve this goal. They needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online. The company was also looking for a solution that was easy to implement and use. Read More
About Customer	CFM Equipment Distributors, Inc. is a HVAC wholesaler based in Sacramento, California. The company operates two warehouses and is planning to open a third one. CFM has a total of 38 employees. The company was looking to expand its business without adding more staff in customer service. To achieve this, CFM decided to leverage e-commerce and needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online. Read More
Solution	CFM implemented Sage 100 ERP with a full complement of e-commerce modules including e-Business Manager, .inquiry, .order, and Credit Card Processing. The Sage 100 ERP real-time inventory system allows customers to check whether the HVAC equipment is in stock in CFM’s warehouses. A customization to e-Business Manager provided by their reseller allows customers to see if an item is not in the warehouse closest to them, they can make a decision about ordering from CFM's other location. The implementation of e-commerce was surprisingly easy for CFM. The e-Business Manager was easy to plug in and use, and their customers found it easy to use as well. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Electronics

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

CFM Equipment Distributors, Inc., a HVAC wholesaler based in Sacramento, California, was looking to expand its business without adding staff in customer service. The company wanted to leverage e-commerce to achieve this goal. They needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online. The company was also looking for a solution that was easy to implement and use.

About Customer

CFM Equipment Distributors, Inc. is a HVAC wholesaler based in Sacramento, California. The company operates two warehouses and is planning to open a third one. CFM has a total of 38 employees. The company was looking to expand its business without adding more staff in customer service. To achieve this, CFM decided to leverage e-commerce and needed a solution that would allow their customers to check real-time inventory across their warehouses and place orders online.

Solution

CFM implemented Sage 100 ERP with a full complement of e-commerce modules including e-Business Manager, .inquiry, .order, and Credit Card Processing. The Sage 100 ERP real-time inventory system allows customers to check whether the HVAC equipment is in stock in CFM’s warehouses. A customization to e-Business Manager provided by their reseller allows customers to see if an item is not in the warehouse closest to them, they can make a decision about ordering from CFM's other location. The implementation of e-commerce was surprisingly easy for CFM. The e-Business Manager was easy to plug in and use, and their customers found it easy to use as well.

Impact #1	CFM was able to expand its business volume by 50 percent in just four years without hiring additional service personnel.
Impact #2	The company's online volume increased from 10 to 38 percent.
Impact #3	CFM became a pioneer in offering online service in the HVAC equipment distribution industry.

Impact #1

CFM was able to expand its business volume by 50 percent in just four years without hiring additional service personnel.

Impact #2

The company's online volume increased from 10 to 38 percent.

Impact #3

CFM became a pioneer in offering online service in the HVAC equipment distribution industry.

Benefit #1	Business volume grew by 50 percent in just four years.
Benefit #2	Online volume increased from 10 to 38 percent.

Benefit #1

Business volume grew by 50 percent in just four years.

Benefit #2

Online volume increased from 10 to 38 percent.

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Overview

CFM Heats Up E-Business With Sage 100 ERP

Operational Impact

Quantitative Benefit