CFL's Innovation Journey with Scalable IoT Platform

Société Nationale des Chemins de Fer Luxembourgeois (CFL), Luxembourg’s national rail company, was faced with the challenge of improving customer experience and increasing efficiency by leveraging the vast amount of data generated by their trains and infrastructure. As one of the country's largest employers, with over 3,000 employees, CFL served 14.5 million passengers and transported 2.3 million tonne-kilometers of freight in 2020. The company needed to balance the management of track, rolling stock, station buildings, and other infrastructure with the needs of its passengers and freight customers. To explore emerging technologies like robotics, multimedia, unified communications, artificial intelligence, and the Internet of Things, CFL established a new department within its IT organization, known as Operational Technology. The challenge was to turn the large quantities of data generated by high-tech sensors and control systems into actionable insights with real business value.

Société Nationale des Chemins de Fer Luxembourgeois (CFL) is Luxembourg’s national rail company. In 2020, they served 14.5 million passengers and transported 2.3 million tonne-kilometers of freight. They employed over 3,000 people making them one of the country’s largest employers. CFL manages trains, buildings, and other assets that are often equipped with high-tech sensors and control systems that generate large quantities of data every day. The company sees digital transformation and the adoption of innovative technologies as a key enabler for next-generation rail services and improved customer experience.