Zenoss Case Studies Ceridian Human Capital Management (HCM)

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	Ceridian Human Capital Management (HCM) Zenoss

Ceridian Human Capital Management (HCM)

Zenoss

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Software
Applicable Functions	Human Resources
Use Cases	Predictive Quality Analytics Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Ceridian was faced with the challenge of rapidly purchasing and deploying new hardware while simultaneously optimizing aging legacy hardware to maximize IT capacity for serving customer needs. A massive data center consolidation project exponentially increased the complexity of maintaining customer service levels. Ceridian’s ultimate concern during the transition was detecting potential and actual service disruptions before any customers were impacted. Ceridian’s ad hoc IT monitoring solution consisted of 12 different monitoring tools, including multiple with overlapping capabilities. They lacked a unified view of their systems that would help them pinpoint problems in real time, and they were also often spending an inordinate amount of time just searching for the source of the alert(s). Read More
About Customer	Ceridian is a global human capital management (HCM) software company. Dayforce, their flagship cloud HCM platform, provides human resources, payroll, benefits, workforce management, and talent management capabilities in a single solution. Their platform helps manage the entire employee lifecycle, from recruiting and onboarding, to paying people and developing their careers. Ceridian provides solutions for organizations of all sizes, from small businesses to global organizations. Read More
Solution	Ceridian chose Zenoss for its new IT monitoring platform. Zenoss is now a central pillar of Ceridian’s holistic approach to IT infrastructure and operations; it’s the means by which they are able to stay ahead of potential issues and address disruptions before customers ever notice them. Technicians now detect and fix issues proactively and no longer waste hours tracking down the root cause after they learn about issues from end users. In addition to the central IT operations group, Zenoss is also used by each of Ceridian’s service departments, allowing direct visibility to enable an informed, rapid response to potential disruptions and improving overall customer satisfaction. Zenoss is also helping Ceridian’s IT team realize its new operational vision, which involves dashboards that proactively notify them of health, status and trends for each of their hundreds of applications. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Software

Applicable Functions

Human Resources

Use Cases

Predictive Quality Analytics

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Ceridian was faced with the challenge of rapidly purchasing and deploying new hardware while simultaneously optimizing aging legacy hardware to maximize IT capacity for serving customer needs. A massive data center consolidation project exponentially increased the complexity of maintaining customer service levels. Ceridian’s ultimate concern during the transition was detecting potential and actual service disruptions before any customers were impacted. Ceridian’s ad hoc IT monitoring solution consisted of 12 different monitoring tools, including multiple with overlapping capabilities. They lacked a unified view of their systems that would help them pinpoint problems in real time, and they were also often spending an inordinate amount of time just searching for the source of the alert(s).

About Customer

Ceridian is a global human capital management (HCM) software company. Dayforce, their flagship cloud HCM platform, provides human resources, payroll, benefits, workforce management, and talent management capabilities in a single solution. Their platform helps manage the entire employee lifecycle, from recruiting and onboarding, to paying people and developing their careers. Ceridian provides solutions for organizations of all sizes, from small businesses to global organizations.

Solution

Ceridian chose Zenoss for its new IT monitoring platform. Zenoss is now a central pillar of Ceridian’s holistic approach to IT infrastructure and operations; it’s the means by which they are able to stay ahead of potential issues and address disruptions before customers ever notice them. Technicians now detect and fix issues proactively and no longer waste hours tracking down the root cause after they learn about issues from end users. In addition to the central IT operations group, Zenoss is also used by each of Ceridian’s service departments, allowing direct visibility to enable an informed, rapid response to potential disruptions and improving overall customer satisfaction. Zenoss is also helping Ceridian’s IT team realize its new operational vision, which involves dashboards that proactively notify them of health, status and trends for each of their hundreds of applications.

Impact #1	Zenoss is now a central pillar of Ceridian’s holistic approach to IT infrastructure and operations.
Impact #2	Technicians now detect and fix issues proactively and no longer waste hours tracking down the root cause after they learn about issues from end users.
Impact #3	Zenoss is also used by each of Ceridian’s service departments, allowing direct visibility to enable an informed, rapid response to potential disruptions and improving overall customer satisfaction.

Impact #1

Zenoss is now a central pillar of Ceridian’s holistic approach to IT infrastructure and operations.

Impact #2

Technicians now detect and fix issues proactively and no longer waste hours tracking down the root cause after they learn about issues from end users.

Impact #3

Zenoss is also used by each of Ceridian’s service departments, allowing direct visibility to enable an informed, rapid response to potential disruptions and improving overall customer satisfaction.

Benefit #1	Over 25 million users in more than 50 countries
Benefit #2	Enabling thousands of companies across the globe to design their workforces for maximum effectiveness and efficiency

Benefit #1

Over 25 million users in more than 50 countries

Benefit #2

Enabling thousands of companies across the globe to design their workforces for maximum effectiveness and efficiency

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Overview

Ceridian Human Capital Management (HCM)

Operational Impact

Quantitative Benefit