Case Studies
Centric Group Creates a Custom Data Tracking and Mining System with the Help of Cireson
Overview
Analytics & Modeling - Data Mining Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Finance & Insurance | |
Business Operation Quality Assurance | |
Predictive Maintenance Remote Asset Management Track & Trace of Assets | |
Software Design & Engineering Services System Integration | |
Operational Impact
Centric Group now has insight into general incident resolution patterns, allowing them to track the performance of all analyst groups and determine common issues causing bottlenecks. | |
The Group Assign app automatically assigns issues to the right people, saving time and reducing aggravation for IT analysts and end users. | |
The initial introduction to Cireson’s apps started with free tools, allowing Centric Group to evaluate the suite without investing any capital. | |
Quantitative Benefit
Reduced incident resolution time by 30% | |
Saved 20% on licensing fees by switching to Microsoft System Center Service Manager | |
Increased productivity of IT analysts by 25% | |