Central 1 Credit Union Case Study

Central 1 Credit Union provides wholesale financial products, trust services, payment processing solutions and digital banking services to roughly 300 credit unions and institutional clients across Canada. To ensure the security and reliability of their customer data and organizational systems and achieve their core goals of client centricity and operational excellence, Central 1 needed complete visibility into their complex cloud, virtual and physical IT environments. Central 1 had a number of pain points around monitoring its primary services. With its previous monitoring approach, Central 1 was unable to tell when services were degraded or impacted by a server outage or other IT event. Although Central 1 was using ServiceNow for IT incident reporting and management, it was difficult for IT team members in separate offices to work together to resolve service disruptions, and maintaining accurate data across all locations required time-consuming manual updates.

Central 1 Credit Union is a financial institution that provides wholesale financial products, trust services, payment processing solutions and digital banking services to approximately 300 companies across Canada. The company is headquartered in Vancouver, British Columbia, with additional offices in Toronto and Mississauga, Ontario. Central 1 holds approximately $17.7 billion in assets and serves as the primary liquidity manager, payments provider and trade association for 42 member credit unions in British Columbia and 70 in Ontario.