AppFolio Case Studies Centana Property Management: Leveraging IoT for Efficient Property Management

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	Centana Property Management: Leveraging IoT for Efficient Property Management AppFolio

Centana Property Management: Leveraging IoT for Efficient Property Management

AppFolio

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Infrastructure as a Service (IaaS) - Virtual Private Cloud
Applicable Industries	Buildings Equipment & Machinery
Applicable Functions	Facility Management Maintenance
Use Cases	Inventory Management Time Sensitive Networking
Services	System Integration Training
Challenge	Centana Property Management, a Montana-based company, manages a diverse portfolio of multifamily apartment complexes, single-family homes, and commercial properties. The company prides itself on being responsive and attentive to its customers' needs. However, managing a wide range of properties across different locations presented several challenges. These included maintaining clear and consistent communication with owners and renters, efficiently handling maintenance requests, and effectively marketing their properties to prospective renters. Additionally, the company was keen on making a lasting first impression on potential clients and providing modern experiences that renters and owners expect. The company also faced the challenge of training new hires on their property management software, which was crucial for the smooth running of their operations. Read More
About Customer	Centana Property Management is a property management company established in 2019 and located in Butte, Montana. The company manages over 500 units, including small multifamily apartment complexes, single-family homes, and commercial properties across Montana. The company is committed to providing modern experiences to its renters and owners and prides itself on its responsiveness and attentiveness to its customers' needs. The company is also focused on expanding its portfolio and is always on the lookout for new and creative ways to market its business to new owners and prospective renters. Read More
Solution	Centana Property Management adopted AppFolio Property Manager to address these challenges. The software provided a single source of truth for all maintenance requests, work orders, and resident and vendor communications, streamlining the process and increasing transparency. The software also offered built-in, modern communication tools that enabled the team to respond quickly and efficiently to current residents, prospective renters, and owners. The online portal allowed owners to stay informed about the performance and status of their properties without the need for phone calls or meetings. The software also facilitated the onboarding and training of new hires with its integrated how-to videos and step-by-step tutorials. To attract new renters and owners, Centana used AppFolio's website service, which not only made their business look professional but also facilitated data collection and workflow management. The website also allowed renters to search properties by location, enhancing the company's marketing efforts. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Infrastructure as a Service (IaaS) - Virtual Private Cloud

Applicable Industries

Buildings

Equipment & Machinery

Applicable Functions

Facility Management

Maintenance

Use Cases

Inventory Management

Time Sensitive Networking

Services

System Integration

Training

Challenge

Centana Property Management, a Montana-based company, manages a diverse portfolio of multifamily apartment complexes, single-family homes, and commercial properties. The company prides itself on being responsive and attentive to its customers' needs. However, managing a wide range of properties across different locations presented several challenges. These included maintaining clear and consistent communication with owners and renters, efficiently handling maintenance requests, and effectively marketing their properties to prospective renters. Additionally, the company was keen on making a lasting first impression on potential clients and providing modern experiences that renters and owners expect. The company also faced the challenge of training new hires on their property management software, which was crucial for the smooth running of their operations.

About Customer

Centana Property Management is a property management company established in 2019 and located in Butte, Montana. The company manages over 500 units, including small multifamily apartment complexes, single-family homes, and commercial properties across Montana. The company is committed to providing modern experiences to its renters and owners and prides itself on its responsiveness and attentiveness to its customers' needs. The company is also focused on expanding its portfolio and is always on the lookout for new and creative ways to market its business to new owners and prospective renters.

Solution

Centana Property Management adopted AppFolio Property Manager to address these challenges. The software provided a single source of truth for all maintenance requests, work orders, and resident and vendor communications, streamlining the process and increasing transparency. The software also offered built-in, modern communication tools that enabled the team to respond quickly and efficiently to current residents, prospective renters, and owners. The online portal allowed owners to stay informed about the performance and status of their properties without the need for phone calls or meetings. The software also facilitated the onboarding and training of new hires with its integrated how-to videos and step-by-step tutorials. To attract new renters and owners, Centana used AppFolio's website service, which not only made their business look professional but also facilitated data collection and workflow management. The website also allowed renters to search properties by location, enhancing the company's marketing efforts.

Impact #1	The adoption of AppFolio Property Manager has significantly improved Centana Property Management's operations. The software has enabled the team to better market their business and provide modern experiences that their renters and owners expect. The built-in communication tools have enhanced the company's responsiveness, resulting in a better customer experience. The online portal has improved the company's communication with owners, especially those living in different states or countries. The software has also streamlined the company's maintenance process, making it easier for renters to submit requests and for the team to assign vendors. The reporting tools within AppFolio have provided insights into the efficiency of the maintenance team, helping the company identify areas for improvement. The fully digital accounting system has saved the team significant time and ensured timely and full payments. The company has also benefited from AppFolio's innovative approach to software development, which has matched their forward-thinking mindset and helped them optimize their processes and differentiate their business.

Impact #1

The adoption of AppFolio Property Manager has significantly improved Centana Property Management's operations. The software has enabled the team to better market their business and provide modern experiences that their renters and owners expect. The built-in communication tools have enhanced the company's responsiveness, resulting in a better customer experience. The online portal has improved the company's communication with owners, especially those living in different states or countries. The software has also streamlined the company's maintenance process, making it easier for renters to submit requests and for the team to assign vendors. The reporting tools within AppFolio have provided insights into the efficiency of the maintenance team, helping the company identify areas for improvement. The fully digital accounting system has saved the team significant time and ensured timely and full payments. The company has also benefited from AppFolio's innovative approach to software development, which has matched their forward-thinking mindset and helped them optimize their processes and differentiate their business.

Benefit #1	Saved 10 hours per week on rental payments
Benefit #2	Increased online applications by 80%
Benefit #3	Saved 4 hours per week on maintenance requests

Benefit #1

Saved 10 hours per week on rental payments

Benefit #2

Increased online applications by 80%

Benefit #3

Saved 4 hours per week on maintenance requests

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Overview

Centana Property Management: Leveraging IoT for Efficient Property Management

Operational Impact

Quantitative Benefit