Case Studies Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

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	Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	The insurance industry requires extensive data collection and compliance with security guidelines. Celtic Insurance faced challenges with their existing document-based workflow system, which was unreliable and unsupported. This led to employees circumventing the system, risking regulatory compliance. Celtic needed a solution to streamline data collection, reduce redundant data entry, ensure procedural adherence, and create a paperless office. Read More
About Customer	Celtic Insurance Company, based in Chicago, has been providing health insurance products for individuals of all ages for 25 years. Known for product innovation and financial stability, Celtic offers comprehensive coverage through its CeltiCare Health Plan. The company emphasizes high-quality products, customer service, and technological expertise, aiming to make insurance coverage accessible to a broad range of consumers. Read More
Solution	Celtic selected Ultimus to replace their unreliable document-based workflow system. After evaluating 150 vendors, Ultimus was chosen for its financial stability, market experience, and business leadership. The deployment involved a detailed Discovery Process to document requirements and map the business process flow. The Ultimus team, in collaboration with Celtic, created a web-based user interface and deployed the insurance approval process within 14 weeks. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

The insurance industry requires extensive data collection and compliance with security guidelines. Celtic Insurance faced challenges with their existing document-based workflow system, which was unreliable and unsupported. This led to employees circumventing the system, risking regulatory compliance. Celtic needed a solution to streamline data collection, reduce redundant data entry, ensure procedural adherence, and create a paperless office.

About Customer

Celtic Insurance Company, based in Chicago, has been providing health insurance products for individuals of all ages for 25 years. Known for product innovation and financial stability, Celtic offers comprehensive coverage through its CeltiCare Health Plan. The company emphasizes high-quality products, customer service, and technological expertise, aiming to make insurance coverage accessible to a broad range of consumers.

Solution

Celtic selected Ultimus to replace their unreliable document-based workflow system. After evaluating 150 vendors, Ultimus was chosen for its financial stability, market experience, and business leadership. The deployment involved a detailed Discovery Process to document requirements and map the business process flow. The Ultimus team, in collaboration with Celtic, created a web-based user interface and deployed the insurance approval process within 14 weeks.

Impact #1	The BPM solution led to a 50-60% performance gain in insurance application processing.
Impact #2	More than 60% of previously manual tasks were automated.
Impact #3	The process uses Web Services and XML extensively, with tasks distributed using Active Directory integration.

Impact #1

The BPM solution led to a 50-60% performance gain in insurance application processing.

Impact #2

More than 60% of previously manual tasks were automated.

Impact #3

The process uses Web Services and XML extensively, with tasks distributed using Active Directory integration.

Benefit #1	Insurance application processing time reduced by days.
Benefit #2	Eight lines of ASP.NET code maintain a consistent look and feel throughout the process.

Benefit #1

Insurance application processing time reduced by days.

Benefit #2

Eight lines of ASP.NET code maintain a consistent look and feel throughout the process.

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Overview

Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing

Operational Impact

Quantitative Benefit