GPS Insight Case Studies Cedar Management Enhances Billing and Scheduling with GPS Insight

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	Cedar Management Enhances Billing and Scheduling with GPS Insight GPS Insight

Cedar Management Enhances Billing and Scheduling with GPS Insight

GPS Insight

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Sensors - GPS
Applicable Industries	Buildings Telecommunications
Applicable Functions	Maintenance Procurement
Use Cases	Inventory Management Vehicle Telematics
Challenge	Cedar Management Inc., a property management company in Minnesota, was facing challenges with its reporting system for maintenance and financial information. The service management solution they were using had limited capabilities and was not able to generate comprehensive reports showing revenue and billing for different property owners. The company also needed work orders that would include detailed information such as location, service request, completion date, technician’s name, and billing amount. The company oversees more than 4,000 units at 75 association properties, 1,100 residential rental units, and 24,000 square feet of office space, making the need for an efficient reporting system crucial. Read More
About Customer	Cedar Management Inc. is a property management company based in Minnesota, USA. The company works with thousands of homeowners, tenants, home association boards, and investors to service townhomes, condominiums, cooperatives, and single-family communities. Currently, the company oversees more than 4,000 units at 75 association properties, 1,100 residential rental units, and 24,000 square feet of office space. The company needed a better reporting system for its maintenance and financial information, as the service management solution it was using had limited capabilities. Read More
Solution	Cedar Management opted for FieldAware by GPS Insight, a comprehensive cloud-based field service management solution, after extensive research. FieldAware uses modern web and mobile technologies that allow organizations to manage service requests, scheduling, dispatching, invoicing, and reporting efficiently. The solution enabled Cedar Management to create a status report for property owners, track maintenance needs, and simplify its work order process. Managers could generate their own work orders that go directly to the technicians, and upon job completion, the technician sends a report back to the manager who can immediately generate an invoice. FieldAware is built to work on any platform (iOS, Android or Windows) and on any device, meaning Cedar Management didn’t have to invest in new hardware. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Sensors - GPS

Applicable Industries

Buildings

Telecommunications

Applicable Functions

Maintenance

Procurement

Use Cases

Inventory Management

Vehicle Telematics

Challenge

Cedar Management Inc., a property management company in Minnesota, was facing challenges with its reporting system for maintenance and financial information. The service management solution they were using had limited capabilities and was not able to generate comprehensive reports showing revenue and billing for different property owners. The company also needed work orders that would include detailed information such as location, service request, completion date, technician’s name, and billing amount. The company oversees more than 4,000 units at 75 association properties, 1,100 residential rental units, and 24,000 square feet of office space, making the need for an efficient reporting system crucial.

About Customer

Cedar Management Inc. is a property management company based in Minnesota, USA. The company works with thousands of homeowners, tenants, home association boards, and investors to service townhomes, condominiums, cooperatives, and single-family communities. Currently, the company oversees more than 4,000 units at 75 association properties, 1,100 residential rental units, and 24,000 square feet of office space. The company needed a better reporting system for its maintenance and financial information, as the service management solution it was using had limited capabilities.

Solution

Cedar Management opted for FieldAware by GPS Insight, a comprehensive cloud-based field service management solution, after extensive research. FieldAware uses modern web and mobile technologies that allow organizations to manage service requests, scheduling, dispatching, invoicing, and reporting efficiently. The solution enabled Cedar Management to create a status report for property owners, track maintenance needs, and simplify its work order process. Managers could generate their own work orders that go directly to the technicians, and upon job completion, the technician sends a report back to the manager who can immediately generate an invoice. FieldAware is built to work on any platform (iOS, Android or Windows) and on any device, meaning Cedar Management didn’t have to invest in new hardware.

Impact #1	The implementation of FieldAware has brought about significant operational improvements for Cedar Management. The company can now generate customized reports that meet their specific needs, providing invaluable information for field technicians and helping the company keep track of real-time schedules and maintenance needs for each of their customers. The work order process has been simplified, with managers able to generate their own work orders that go directly to the technicians, making for a much quicker, more seamless process. The solution is also paperless, contributing to environmental sustainability. Furthermore, FieldAware can be tailored to the company, allowing for flexibility and adaptability to specific challenges.

Impact #1

The implementation of FieldAware has brought about significant operational improvements for Cedar Management. The company can now generate customized reports that meet their specific needs, providing invaluable information for field technicians and helping the company keep track of real-time schedules and maintenance needs for each of their customers. The work order process has been simplified, with managers able to generate their own work orders that go directly to the technicians, making for a much quicker, more seamless process. The solution is also paperless, contributing to environmental sustainability. Furthermore, FieldAware can be tailored to the company, allowing for flexibility and adaptability to specific challenges.

Benefit #1	20% increase in billing productivity
Benefit #2	Reduced time spent on billing from a couple of hours a day to a simple click of a button
Benefit #3	Ability to generate detailed reports by job type and revenue, technician hours or other parameters chosen

Benefit #1

20% increase in billing productivity

Benefit #2

Reduced time spent on billing from a couple of hours a day to a simple click of a button

Benefit #3

Ability to generate detailed reports by job type and revenue, technician hours or other parameters chosen

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Overview

Cedar Management Enhances Billing and Scheduling with GPS Insight

Operational Impact

Quantitative Benefit