H2O.ai Case Studies CBA boosts the bank’s AI capabilities to generate better customer and community outcomes, at greater pace and scale

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	CBA boosts the bank’s AI capabilities to generate better customer and community outcomes, at greater pace and scale H2O.ai

CBA boosts the bank’s AI capabilities to generate better customer and community outcomes, at greater pace and scale

H2O.ai

Technology Category	Analytics & Modeling - Machine Learning Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Demand Planning & Forecasting Predictive Quality Analytics
Services	Data Science Services System Integration
Challenge	Commonwealth Bank was looking to enhance its AI capabilities to provide more personalized and relevant experiences for its customers. The bank wanted to decrease the time to prototype new models from weeks to just 2 days. The bank was also looking to scale machine learning across the entire organization, including data scientists and business users. The bank was seeking a solution that would allow it to better help customers find personalized and relevant offers to save money while they shop across platforms like Little Birdie, Karta, CommBank Rewards, and Klarna, while at the same time driving sales for merchants. Read More
About Customer	Commonwealth Bank is Australia's largest bank and provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment, and broking services. The bank is known for its strong domestic business banking franchise and leading retail banking business. It has a diverse customer base and operates in a variety of sectors. The bank is committed to building an AI-powered organization for the benefit of its customers and aims to be one of the highest quality, lowest cost sources of leads to its business customers. Read More
Solution	Commonwealth Bank formed an exclusive partnership and took a minority stake in H2O.ai, a global leader in Artificial Intelligence (AI). As part of the partnership agreement, Commonwealth Bank will provide H2O.ai’s state-of-the-art AI Cloud to its entire organization, including data scientists, data engineers, and business users. The bank will gain a dedicated H2O.ai team of experts, including industry-renowned ‘Kaggle Grandmasters’, machine learning engineers, and product specialists, to work full time on developing new AI solutions within the bank. Commonwealth Bank is now H2O.ai’s exclusive financial services partner in Australia and New Zealand, and provides the bank with access to top international talent to assist in working on the bank’s highest value customer needs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Machine Learning

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Demand Planning & Forecasting

Predictive Quality Analytics

Services

Data Science Services

System Integration

Challenge

Commonwealth Bank was looking to enhance its AI capabilities to provide more personalized and relevant experiences for its customers. The bank wanted to decrease the time to prototype new models from weeks to just 2 days. The bank was also looking to scale machine learning across the entire organization, including data scientists and business users. The bank was seeking a solution that would allow it to better help customers find personalized and relevant offers to save money while they shop across platforms like Little Birdie, Karta, CommBank Rewards, and Klarna, while at the same time driving sales for merchants.

About Customer

Commonwealth Bank is Australia's largest bank and provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment, and broking services. The bank is known for its strong domestic business banking franchise and leading retail banking business. It has a diverse customer base and operates in a variety of sectors. The bank is committed to building an AI-powered organization for the benefit of its customers and aims to be one of the highest quality, lowest cost sources of leads to its business customers.

Solution

Commonwealth Bank formed an exclusive partnership and took a minority stake in H2O.ai, a global leader in Artificial Intelligence (AI). As part of the partnership agreement, Commonwealth Bank will provide H2O.ai’s state-of-the-art AI Cloud to its entire organization, including data scientists, data engineers, and business users. The bank will gain a dedicated H2O.ai team of experts, including industry-renowned ‘Kaggle Grandmasters’, machine learning engineers, and product specialists, to work full time on developing new AI solutions within the bank. Commonwealth Bank is now H2O.ai’s exclusive financial services partner in Australia and New Zealand, and provides the bank with access to top international talent to assist in working on the bank’s highest value customer needs.

Impact #1	The bank now has the ability to scale machine learning across the entire organization, including data scientists and business users.
Impact #2	The bank can now provide more personalized and relevant experiences for its customers.
Impact #3	The bank has decreased the time to prototype new models from weeks to just 2 days.

Impact #1

The bank now has the ability to scale machine learning across the entire organization, including data scientists and business users.

Impact #2

The bank can now provide more personalized and relevant experiences for its customers.

Impact #3

The bank has decreased the time to prototype new models from weeks to just 2 days.

Benefit #1	Decreased time to prototype new models from weeks to 2 days.

Benefit #1

Decreased time to prototype new models from weeks to 2 days.

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Overview

CBA boosts the bank’s AI capabilities to generate better customer and community outcomes, at greater pace and scale

Operational Impact

Quantitative Benefit