Blue Yonder Case Studies Caterpillar Logistics, Inc. Relies on JDA Education Services

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	Caterpillar Logistics, Inc. Relies on JDA Education Services Blue Yonder

Caterpillar Logistics, Inc. Relies on JDA Education Services

Blue Yonder

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Transportation Management Systems (TMS)
Applicable Industries	Equipment & Machinery
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Supply Chain Visibility
Services	Training
Challenge	Caterpillar Logistics, a leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives, sought to improve its existing processes, produce knowledgeable and effective users, strengthen customer relationships, and establish customized, in-house training based on industry best practices. The company has robust experience in many logistics processes, including inbound logistics, after-sales service support, finished goods distribution and reverse logistics. However, it needed a solution that could help it optimize these processes and increase customer satisfaction. Read More
About Customer	Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar Logistics has robust experience in many logistics processes, including inbound logistics, after-sales service support, finished goods distribution and reverse logistics. With such a rich heritage, Caterpillar Logistics has become one of the supply chain industry’s best-kept secrets. Read More
Solution	Caterpillar Logistics engaged in a Customized Load Planner training course delivered by JDA Education Services. The course was designed to improve the company's existing processes and produce more knowledgeable and effective users. The training included customized courseware for JDA Transportation Manager and JDA Freight Order Management, with specialized training exercises using Caterpillar Logistics’ unique workflows and scenarios. This approach allowed the company to establish in-house training and processes based on industry best practices, and optimize the overall utilization of JDA Transportation Manager and JDA Freight Order Management. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Transportation Management Systems (TMS)

Applicable Industries

Equipment & Machinery

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Supply Chain Visibility

Services

Training

Challenge

Caterpillar Logistics, a leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives, sought to improve its existing processes, produce knowledgeable and effective users, strengthen customer relationships, and establish customized, in-house training based on industry best practices. The company has robust experience in many logistics processes, including inbound logistics, after-sales service support, finished goods distribution and reverse logistics. However, it needed a solution that could help it optimize these processes and increase customer satisfaction.

About Customer

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar Logistics has robust experience in many logistics processes, including inbound logistics, after-sales service support, finished goods distribution and reverse logistics. With such a rich heritage, Caterpillar Logistics has become one of the supply chain industry’s best-kept secrets.

Solution

Caterpillar Logistics engaged in a Customized Load Planner training course delivered by JDA Education Services. The course was designed to improve the company's existing processes and produce more knowledgeable and effective users. The training included customized courseware for JDA Transportation Manager and JDA Freight Order Management, with specialized training exercises using Caterpillar Logistics’ unique workflows and scenarios. This approach allowed the company to establish in-house training and processes based on industry best practices, and optimize the overall utilization of JDA Transportation Manager and JDA Freight Order Management.

Impact #1	Increased customer satisfaction due to rapid onboarding and seamless implementations.
Impact #2	Improved performance and enhanced processes.
Impact #3	Generated more knowledgeable users with increased job satisfaction.

Impact #1

Increased customer satisfaction due to rapid onboarding and seamless implementations.

Impact #2

Improved performance and enhanced processes.

Impact #3

Generated more knowledgeable users with increased job satisfaction.

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Overview

Caterpillar Logistics, Inc. Relies on JDA Education Services

Operational Impact