NETSCOUT Case Studies Case Study: State & Local Government

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	Case Study: State & Local Government NETSCOUT

Case Study: State & Local Government

NETSCOUT

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Service Parts Management
Services	System Integration
Challenge	The state and local government was facing challenges in triaging service performance issues. They were spending a significant amount of time in the war room resolving a core service incident. They were considering various vendors including CA, Riverbed, NetQoS, and HP to solve critical IT challenges like reducing degradations and outages. Read More
About Customer	The customer in this case study is a state and local government entity in the United States. They were facing challenges in managing their IT services and were looking for a solution to optimize the performance of these services. They were considering various vendors to solve their critical IT challenges, which included reducing degradations and outages. The government entity was spending a significant amount of time in the war room resolving a core service incident and was looking for a solution to reduce this time. Read More
Solution	The government entity chose to use NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This platform offered a unique and holistic view of service dependencies and interrelationships, which was effective in triaging service performance issues. The solution helped them reduce the time spent in the war room resolving a core service incident from 20-30 hours to up to 5 hours, a savings of 75-83%. The solution also helped them reduce the mean time to resolution (MTTR) by 90% or greater compared to an alternative solution. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Service Parts Management

Services

System Integration

Challenge

The state and local government was facing challenges in triaging service performance issues. They were spending a significant amount of time in the war room resolving a core service incident. They were considering various vendors including CA, Riverbed, NetQoS, and HP to solve critical IT challenges like reducing degradations and outages.

About Customer

The customer in this case study is a state and local government entity in the United States. They were facing challenges in managing their IT services and were looking for a solution to optimize the performance of these services. They were considering various vendors to solve their critical IT challenges, which included reducing degradations and outages. The government entity was spending a significant amount of time in the war room resolving a core service incident and was looking for a solution to reduce this time.

Solution

The government entity chose to use NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This platform offered a unique and holistic view of service dependencies and interrelationships, which was effective in triaging service performance issues. The solution helped them reduce the time spent in the war room resolving a core service incident from 20-30 hours to up to 5 hours, a savings of 75-83%. The solution also helped them reduce the mean time to resolution (MTTR) by 90% or greater compared to an alternative solution.

Impact #1	Reduced operational expenses
Impact #2	Improved IT staff productivity
Impact #3	Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74%

Impact #1

Reduced operational expenses

Impact #2

Improved IT staff productivity

Impact #3

Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74%

Benefit #1	Reduced the time spent in the war room resolving a core service incident from 20-30 hours to up to 5 hours - a savings of 75-83%
Benefit #2	Reduced the mean time to resolution (MTTR) by 90% or greater
Benefit #3	Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74%

Benefit #1

Reduced the time spent in the war room resolving a core service incident from 20-30 hours to up to 5 hours - a savings of 75-83%

Benefit #2

Reduced the mean time to resolution (MTTR) by 90% or greater

Benefit #3

Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74%

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Overview

Case Study: State & Local Government

Operational Impact

Quantitative Benefit