Case Study: Puerto Rico Supplies Group

At the top of the PRSG team’s must-have list was advanced real-time visibility. “With our old voice provider, we were highly restricted in the kind of analysis and reports we could access,” said Falcon. “Most data was not accessible until the next day, by which time it was too late to make corrections. Productivity is our number one metric. It’s how we serve our customers and it’s a key factor for compensating our pickers.” As PRSG narrowed their search, they found that Voxware was the only voice provider that offered easily accessible real-time visibility into distribution operations as a standard feature. A second key factor in the decision process was Voxware’s hardware replacement program. Since Voxware offers both SaaS-based Cloud VMS and on-premise implementation options, PRSG could choose a deployment model that worked best for their operation without a substantial upfront capital investment. The subscription model also includes the most up-to-date version of Zebra hardware, which meant PRSG eliminated the need for an expensive out-of-pocket hardware replacement. “Having access to the latest hardware addresses one of the key issues we were having with our previous voice provider as we were hesitant to make such a large financial investment only to have to repeat this process in the future,” said Falcon. “Having the latest Voxware software and Zebra hardware while controlling our costs is something that we had hoped, but didn’t expect, to find during this vetting process.”