Case Studies Case Study – 21st Century HealthCare, Inc.

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	Case Study – 21st Century HealthCare, Inc.

Case Study – 21st Century HealthCare, Inc.

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Pharmaceuticals Healthcare & Hospitals
Applicable Functions	Discrete Manufacturing Quality Assurance Warehouse & Inventory Management
Use Cases	Inventory Management Regulatory Compliance Monitoring Demand Planning & Forecasting
Services	System Integration Software Design & Engineering Services
Challenge	21st Century HealthCare, Inc. was in search of an ERP solution that was industry-specific, cutting-edge, and capable of offering product modifications to meet their needs. They also required a software company that had a quality support team. The pharmaceutical industry was experiencing increased regulatory requirements of current Good Manufacturing Practices (cGMP) and Food and Drug Administration (FDA) documentation, and 21st Century needed an ERP solution that would provide sound reporting standards. They also desired more inventory control to increase the productivity of the manufacturing process. Read More
About Customer	21st Century HealthCare, Inc. is one of the largest international manufacturers of dietary supplements in the United States. They manufacture a wide range of products including vitamins, minerals, herbal extracts, weight management products, herbal teas, and pet nutraceuticals from their Animal HealthCare Division. With offices in seven strategic locations around the globe, 21st Century vitamins and nutritional products are sold in more than 50 countries and labeled in over a dozen languages. Read More
Solution	21st Century implemented ProcessPro’s ERP solution in January 2004, without running any parallel programs. ProcessPro offered an industry-specific and fully integrated ERP solution with a strong, knowledgeable support team. They also implemented Warehouse Management Solution (WMS) to gain more control over their inventory and increase the productivity of the manufacturing process. In addition to the ERP and WMS, they also utilized software add-on applications such as Business Intelligence (BI), Advanced Scheduler, and EDI. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Pharmaceuticals

Healthcare & Hospitals

Applicable Functions

Discrete Manufacturing

Quality Assurance

Warehouse & Inventory Management

Use Cases

Inventory Management

Regulatory Compliance Monitoring

Demand Planning & Forecasting

Services

System Integration

Software Design & Engineering Services

Challenge

21st Century HealthCare, Inc. was in search of an ERP solution that was industry-specific, cutting-edge, and capable of offering product modifications to meet their needs. They also required a software company that had a quality support team. The pharmaceutical industry was experiencing increased regulatory requirements of current Good Manufacturing Practices (cGMP) and Food and Drug Administration (FDA) documentation, and 21st Century needed an ERP solution that would provide sound reporting standards. They also desired more inventory control to increase the productivity of the manufacturing process.

About Customer

21st Century HealthCare, Inc. is one of the largest international manufacturers of dietary supplements in the United States. They manufacture a wide range of products including vitamins, minerals, herbal extracts, weight management products, herbal teas, and pet nutraceuticals from their Animal HealthCare Division. With offices in seven strategic locations around the globe, 21st Century vitamins and nutritional products are sold in more than 50 countries and labeled in over a dozen languages.

Solution

21st Century implemented ProcessPro’s ERP solution in January 2004, without running any parallel programs. ProcessPro offered an industry-specific and fully integrated ERP solution with a strong, knowledgeable support team. They also implemented Warehouse Management Solution (WMS) to gain more control over their inventory and increase the productivity of the manufacturing process. In addition to the ERP and WMS, they also utilized software add-on applications such as Business Intelligence (BI), Advanced Scheduler, and EDI.

Impact #1	ProcessPro has supported 21st Century’s extensive growth over the past decade. They have experienced improved sales, margins, and bottom line results.
Impact #2	21st Century has experienced a great deal of control in their day-to-day operations without sacrificing efficiencies to do so. In fact, they have experienced an increase in productivity many times over, allowing their managers to focus on production process and training.
Impact #3	With real-time data and inventory counts they have been able to fulfill orders with increased accuracy and improved their percent-of-service to their customer base.

Impact #1

ProcessPro has supported 21st Century’s extensive growth over the past decade. They have experienced improved sales, margins, and bottom line results.

Impact #2

21st Century has experienced a great deal of control in their day-to-day operations without sacrificing efficiencies to do so. In fact, they have experienced an increase in productivity many times over, allowing their managers to focus on production process and training.

Impact #3

With real-time data and inventory counts they have been able to fulfill orders with increased accuracy and improved their percent-of-service to their customer base.

Benefit #1	Volumes have increased significantly since 2004
Benefit #2	Expanded from one location to five separate facilities

Benefit #1

Volumes have increased significantly since 2004

Benefit #2

Expanded from one location to five separate facilities

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Overview

Case Study – 21st Century HealthCare, Inc.

Operational Impact

Quantitative Benefit