NETSCOUT Case Studies Case Study: National Bank Of Abu Dhabi

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	Case Study: National Bank Of Abu Dhabi NETSCOUT

Case Study: National Bank Of Abu Dhabi

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Service Parts Management
Services	System Integration
Challenge	The National Bank of Abu Dhabi was facing challenges in triaging service performance issues. They were in need of a solution that could optimize the performance of their IT services and reduce degradations and outages. Before selecting the NETSCOUT solution, they considered other vendors such as Opnet. Read More
About Customer	The customer in this case study is the National Bank of Abu Dhabi, one of the largest banks in the United Arab Emirates. The bank offers a wide range of banking services and has a significant presence in the Middle East. They were facing challenges in managing their IT services performance and were in search of a solution that could help them optimize their services, reduce degradations and outages, and ultimately improve their operational efficiency. Read More
Solution	The bank decided to implement the NETSCOUT service-oriented performance management platform. This platform provided them with the ability to effectively triage service performance issues. The top reason for choosing NETSCOUT was to optimize the performance of their IT services. The implementation of NETSCOUT allowed the bank to displace several performance management tools with a single platform, thereby simplifying their IT infrastructure and reducing operational expenses. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Service Parts Management

Services

System Integration

Challenge

The National Bank of Abu Dhabi was facing challenges in triaging service performance issues. They were in need of a solution that could optimize the performance of their IT services and reduce degradations and outages. Before selecting the NETSCOUT solution, they considered other vendors such as Opnet.

About Customer

The customer in this case study is the National Bank of Abu Dhabi, one of the largest banks in the United Arab Emirates. The bank offers a wide range of banking services and has a significant presence in the Middle East. They were facing challenges in managing their IT services performance and were in search of a solution that could help them optimize their services, reduce degradations and outages, and ultimately improve their operational efficiency.

Solution

The bank decided to implement the NETSCOUT service-oriented performance management platform. This platform provided them with the ability to effectively triage service performance issues. The top reason for choosing NETSCOUT was to optimize the performance of their IT services. The implementation of NETSCOUT allowed the bank to displace several performance management tools with a single platform, thereby simplifying their IT infrastructure and reducing operational expenses.

Impact #1	Increased quality of end-user experience
Impact #2	Reduced operational expenses
Impact #3	Improved IT staff productivity

Impact #1

Increased quality of end-user experience

Impact #2

Reduced operational expenses

Impact #3

Improved IT staff productivity

Benefit #1	Reduced time spent in the war room resolving critical service incidents by 50% to 75%
Benefit #2	Reduced the mean time to resolution (MTTR) by an astonishing 80% or greater
Benefit #3	Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49%

Benefit #1

Reduced time spent in the war room resolving critical service incidents by 50% to 75%

Benefit #2

Reduced the mean time to resolution (MTTR) by an astonishing 80% or greater

Benefit #3

Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49%

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Overview

Case Study: National Bank Of Abu Dhabi

Operational Impact

Quantitative Benefit