BeyondTrust Case Studies Case Study: Morris School District - Distance Learning Now Set up for Success with Beyondtrust Remote Support

Edit This Case Study Record

	Case Study: Morris School District - Distance Learning Now Set up for Success with Beyondtrust Remote Support BeyondTrust

Case Study: Morris School District - Distance Learning Now Set up for Success with Beyondtrust Remote Support

BeyondTrust

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Education
Applicable Functions	Business Operation Human Resources
Use Cases	Remote Collaboration Remote Control
Services	System Integration
Challenge	Morris School District, located in Morristown, New Jersey, has 10 public school buildings serving 5,200 students in grades pre-K through 12. The school district employs more than 900 teachers and staff. The district is an active member of the League of Innovative Schools, a consortium of 114 independent school districts committed to helping K-12 schools rise up to address education challenges by fostering the innovative use of technology in learning. Like many school systems, Morris School District has diverse end users, which include teachers, students, and other staffers such as school psychologists, guidance counselors, aides, and school nurses. To help keep COVID-19 at bay, many of these users work remotely all or part of the week. However, what was not anticipated was the necessity of minimizing in-person interactions in response to COVID-19. Read More
About Customer	Morris School District is a public school district located in Morristown, New Jersey. It comprises 10 school buildings and serves 5,200 students from pre-K through 12th grade. The district employs over 900 teachers and staff members. As an active member of the League of Innovative Schools, the district is committed to addressing educational challenges through the innovative use of technology. The district established a dedicated technology department several years ago to oversee its digital architecture. The department is led by Erica Hartman, the Director of Technology Integration, who works with a team of two technicians and three educational technology specialists to serve the entire district. Read More
Solution	The district adopted BeyondTrust's Remote Support solution to facilitate remote learning and support for its students and staff. The solution was tested on both a laptop and a Chromebook before being approved for use. With 40% of the district's staff and 5,200 students working and learning remotely, the BeyondTrust solution allows users to connect to a support technician with a single click. The solution is compatible with a variety of devices, including Chromebooks, HP laptops, cell phones, and tablets. It also features a click-to-chat option, which allows students and staff to connect with a technician online and receive immediate support to resolve issues and avoid interruptions in learning. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Education

Applicable Functions

Business Operation

Human Resources

Use Cases

Remote Collaboration

Remote Control

Services

System Integration

Challenge

Morris School District, located in Morristown, New Jersey, has 10 public school buildings serving 5,200 students in grades pre-K through 12. The school district employs more than 900 teachers and staff. The district is an active member of the League of Innovative Schools, a consortium of 114 independent school districts committed to helping K-12 schools rise up to address education challenges by fostering the innovative use of technology in learning. Like many school systems, Morris School District has diverse end users, which include teachers, students, and other staffers such as school psychologists, guidance counselors, aides, and school nurses. To help keep COVID-19 at bay, many of these users work remotely all or part of the week. However, what was not anticipated was the necessity of minimizing in-person interactions in response to COVID-19.

About Customer

Morris School District is a public school district located in Morristown, New Jersey. It comprises 10 school buildings and serves 5,200 students from pre-K through 12th grade. The district employs over 900 teachers and staff members. As an active member of the League of Innovative Schools, the district is committed to addressing educational challenges through the innovative use of technology. The district established a dedicated technology department several years ago to oversee its digital architecture. The department is led by Erica Hartman, the Director of Technology Integration, who works with a team of two technicians and three educational technology specialists to serve the entire district.

Solution

The district adopted BeyondTrust's Remote Support solution to facilitate remote learning and support for its students and staff. The solution was tested on both a laptop and a Chromebook before being approved for use. With 40% of the district's staff and 5,200 students working and learning remotely, the BeyondTrust solution allows users to connect to a support technician with a single click. The solution is compatible with a variety of devices, including Chromebooks, HP laptops, cell phones, and tablets. It also features a click-to-chat option, which allows students and staff to connect with a technician online and receive immediate support to resolve issues and avoid interruptions in learning.

Impact #1	The BeyondTrust solution allows technicians to solve common classroom problems online in a matter of minutes, eliminating the need to travel to 10 sites.
Impact #2	The solution generates a transcript from each support session that both the technicians and end users can refer to if similar problems arise.
Impact #3	The solution allows for easy initiation of remote control and support of devices, including via unattended access, preventing possible exposure to COVID-19.

Impact #1

The BeyondTrust solution allows technicians to solve common classroom problems online in a matter of minutes, eliminating the need to travel to 10 sites.

Impact #2

The solution generates a transcript from each support session that both the technicians and end users can refer to if similar problems arise.

Impact #3

The solution allows for easy initiation of remote control and support of devices, including via unattended access, preventing possible exposure to COVID-19.

Download PDF Version

Overview

Case Study: Morris School District - Distance Learning Now Set up for Success with Beyondtrust Remote Support

Operational Impact