Sift Case Studies Case Study: Luxury Apparel & Accessories Retailer

Edit This Case Study Record

	Case Study: Luxury Apparel & Accessories Retailer Sift

Case Study: Luxury Apparel & Accessories Retailer

Sift

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Apparel Retail
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Fraud Detection
Services	Cloud Planning, Design & Implementation Services
Challenge	The luxury apparel and accessories company was experiencing unprecedented growth in both physical locations and e-commerce volume. With this growth came an influx of transactions and a surge of disputes. By early 2015, the company faced a dilemma: should they expand and adjust to manage customer disputes with manual processes, or find an automated dispute management solution to streamline the process? Managing disputes manually would require the creation of a new department, and all of the hiring, training, and onboarding required to furnish said department. With the EMV liability shift deadline growing ever closer, the team knew they couldn’t gain the expertise needed before disputes became an even bigger problem. Read More
About Customer	The customer is a world-renowned and award-winning provider of luxury accessories and ready-to-wear apparel, with a global annual revenue surpassing $4 billion. The company produces a wide range of products, including men’s and women’s clothing, purses, footwear, watches, jewelry, eyewear, and fragrances. The company has experienced unprecedented growth in both its physical locations and e-commerce volume, leading to an influx of transactions and a surge of disputes. Read More
Solution	The company sought out an automated dispute management solution with long-standing industry knowledge and experience. They chose Chargeback, a SaaS-based, technology-driven solution that could integrate into the company’s brick-and-mortar and e-commerce payment technology stacks effortlessly. Chargeback gave the company immediate access to over a decade of industry knowledge and streamlined automation, resulting in more recovered revenue. With Chargeback, the company could access detailed reporting with time to spare before the EMV liability shift deadline. This allowed the company to record valuable data surrounding brick-and-mortar EMV compliance and take purposeful steps to reduce EMV-related disputes. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Apparel

Retail

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Fraud Detection

Services

Cloud Planning, Design & Implementation Services

Challenge

The luxury apparel and accessories company was experiencing unprecedented growth in both physical locations and e-commerce volume. With this growth came an influx of transactions and a surge of disputes. By early 2015, the company faced a dilemma: should they expand and adjust to manage customer disputes with manual processes, or find an automated dispute management solution to streamline the process? Managing disputes manually would require the creation of a new department, and all of the hiring, training, and onboarding required to furnish said department. With the EMV liability shift deadline growing ever closer, the team knew they couldn’t gain the expertise needed before disputes became an even bigger problem.

About Customer

The customer is a world-renowned and award-winning provider of luxury accessories and ready-to-wear apparel, with a global annual revenue surpassing $4 billion. The company produces a wide range of products, including men’s and women’s clothing, purses, footwear, watches, jewelry, eyewear, and fragrances. The company has experienced unprecedented growth in both its physical locations and e-commerce volume, leading to an influx of transactions and a surge of disputes.

Solution

The company sought out an automated dispute management solution with long-standing industry knowledge and experience. They chose Chargeback, a SaaS-based, technology-driven solution that could integrate into the company’s brick-and-mortar and e-commerce payment technology stacks effortlessly. Chargeback gave the company immediate access to over a decade of industry knowledge and streamlined automation, resulting in more recovered revenue. With Chargeback, the company could access detailed reporting with time to spare before the EMV liability shift deadline. This allowed the company to record valuable data surrounding brick-and-mortar EMV compliance and take purposeful steps to reduce EMV-related disputes.

Impact #1	The company was able to record valuable data surrounding brick-and-mortar EMV compliance and take purposeful steps to reduce EMV-related disputes.
Impact #2	These insights allowed the company to reduce EMV-related disputes by 97.8% in July 2016 from its highest point in April 2016.
Impact #3	Chargeback gave the company immediate access to over a decade of industry knowledge and streamlined automation resulting in more recovered revenue.

Impact #1

The company was able to record valuable data surrounding brick-and-mortar EMV compliance and take purposeful steps to reduce EMV-related disputes.

Impact #2

These insights allowed the company to reduce EMV-related disputes by 97.8% in July 2016 from its highest point in April 2016.

Impact #3

Chargeback gave the company immediate access to over a decade of industry knowledge and streamlined automation resulting in more recovered revenue.

Benefit #1	Chargeback recovered approximately $500,000 in revenue during 2016 split between the company’s brick-and-mortar and the e-commerce channels.
Benefit #2	Chargeback reduced 97.80% of EMV-related disputes

Benefit #1

Chargeback recovered approximately $500,000 in revenue during 2016 split between the company’s brick-and-mortar and the e-commerce channels.

Benefit #2

Chargeback reduced 97.80% of EMV-related disputes

Download PDF Version

Overview

Case Study: Luxury Apparel & Accessories Retailer

Operational Impact

Quantitative Benefit