NETSCOUT Case Studies Case Study: Large Enterprise Telecommunications Services Company

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	Case Study: Large Enterprise Telecommunications Services Company NETSCOUT

Case Study: Large Enterprise Telecommunications Services Company

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Service Parts Management
Services	System Integration
Challenge	The large enterprise telecommunications services company was facing challenges in triaging service performance issues. They found that using a single service-oriented performance management platform was the most effective solution. The company agreed that the top reason for purchasing NETSCOUT solutions was to optimize the performance of their IT services. Read More
About Customer	The customer in this case study is a large enterprise telecommunications services company. The company was facing challenges in managing and optimizing the performance of their IT services. They were in need of a solution that could provide a holistic view of service dependencies and interrelationships, and help them increase the quality of end-user experience while reducing operational expenses. The company chose to implement NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. Read More
Solution	The company implemented NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This technology offered a unique and holistic view of service dependencies and interrelationships, which was instrumental in optimizing the performance of their IT services. The solution was implemented on an enterprise-wide scale, and it helped the company to increase the quality of end-user experience, reduce operational expenses, and improve various areas of their operations. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Service Parts Management

Services

System Integration

Challenge

The large enterprise telecommunications services company was facing challenges in triaging service performance issues. They found that using a single service-oriented performance management platform was the most effective solution. The company agreed that the top reason for purchasing NETSCOUT solutions was to optimize the performance of their IT services.

About Customer

The customer in this case study is a large enterprise telecommunications services company. The company was facing challenges in managing and optimizing the performance of their IT services. They were in need of a solution that could provide a holistic view of service dependencies and interrelationships, and help them increase the quality of end-user experience while reducing operational expenses. The company chose to implement NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology.

Solution

The company implemented NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This technology offered a unique and holistic view of service dependencies and interrelationships, which was instrumental in optimizing the performance of their IT services. The solution was implemented on an enterprise-wide scale, and it helped the company to increase the quality of end-user experience, reduce operational expenses, and improve various areas of their operations.

Impact #1	Increased quality of end-user experience
Impact #2	Reduced operational expenses
Impact #3	Improved problem identification by 75-100%

Impact #1

Increased quality of end-user experience

Impact #2

Reduced operational expenses

Impact #3

Improved problem identification by 75-100%

Benefit #1	Reduced the mean time to resolution (MTTR) by an incredible 95% or greater with NETSCOUT's proactive service triage as compared to an alternative competitive solution.
Benefit #2	Improved problem identification by 75-100%
Benefit #3	Improved service performance management by 75-100%

Benefit #1

Reduced the mean time to resolution (MTTR) by an incredible 95% or greater with NETSCOUT's proactive service triage as compared to an alternative competitive solution.

Benefit #2

Improved problem identification by 75-100%

Benefit #3

Improved service performance management by 75-100%

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Overview

Case Study: Large Enterprise Telecommunications Services Company

Operational Impact

Quantitative Benefit