NETSCOUT Case Studies Case Study: Large Enterprise Health Care Company

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	Case Study: Large Enterprise Health Care Company NETSCOUT

Case Study: Large Enterprise Health Care Company

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Remote Asset Management Service Parts Management
Services	Software Design & Engineering Services System Integration
Challenge	The large enterprise health care company was facing challenges in triaging service performance issues. They found that a single service-oriented approach was the most effective option. The company considered various vendors including CA, Splunk, NetQoS, HP, Aternity, and Extrahop before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages. Read More
About Customer	The customer in this case study is a large enterprise health care company. The company was facing challenges in managing service performance issues and was in search of an effective solution. They considered various vendors before deciding on NETSCOUT solutions. The company was looking for a solution that could help them optimize the performance of their IT services and reduce degradations and outages. The company chose NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology for their unique and holistic view of service dependencies and interrelationships. Read More
Solution	The company implemented NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This technology offered a unique and holistic view of service dependencies and interrelationships, which was a key reason for the company choosing NETSCOUT. The solution helped the company to improve IT staff productivity and network service triage. The company was able to reduce the time spent in the war room resolving a core service incident from over 30 hours to between 10-20 hours. The solution also helped the company to reduce the mean time to resolution (MTTR) by 80% or greater compared to an alternative solution. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Service Parts Management

Services

Software Design & Engineering Services

System Integration

Challenge

The large enterprise health care company was facing challenges in triaging service performance issues. They found that a single service-oriented approach was the most effective option. The company considered various vendors including CA, Splunk, NetQoS, HP, Aternity, and Extrahop before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages.

About Customer

The customer in this case study is a large enterprise health care company. The company was facing challenges in managing service performance issues and was in search of an effective solution. They considered various vendors before deciding on NETSCOUT solutions. The company was looking for a solution that could help them optimize the performance of their IT services and reduce degradations and outages. The company chose NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology for their unique and holistic view of service dependencies and interrelationships.

Solution

The company implemented NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This technology offered a unique and holistic view of service dependencies and interrelationships, which was a key reason for the company choosing NETSCOUT. The solution helped the company to improve IT staff productivity and network service triage. The company was able to reduce the time spent in the war room resolving a core service incident from over 30 hours to between 10-20 hours. The solution also helped the company to reduce the mean time to resolution (MTTR) by 80% or greater compared to an alternative solution.

Impact #1	Improved IT staff productivity
Impact #2	Improved network service triage
Impact #3	Reduced the time spent in the war room resolving a core service incident from over 30 hours to between 10-20 hours

Impact #1

Improved IT staff productivity

Impact #2

Improved network service triage

Impact #3

Reduced the time spent in the war room resolving a core service incident from over 30 hours to between 10-20 hours

Benefit #1	Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9%
Benefit #2	Improved problem identification by 25-49%
Benefit #3	Improved service performance management by 50-74%

Benefit #1

Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9%

Benefit #2

Improved problem identification by 25-49%

Benefit #3

Improved service performance management by 50-74%

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Overview

Case Study: Large Enterprise Health Care Company

Operational Impact

Quantitative Benefit