NETSCOUT Case Studies Case Study: Large Enterprise Energy & Utilities Company

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	Case Study: Large Enterprise Energy & Utilities Company NETSCOUT

Case Study: Large Enterprise Energy & Utilities Company

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Business Operation
Services	System Integration
Challenge	The large enterprise energy & utilities company was facing challenges in triaging service performance issues. They found that using a single service-oriented performance management platform was the most effective solution. The company considered various vendors including Riverbed and Network Instruments before selecting the NETSCOUT solution to solve their critical IT challenges like reducing degradations and outages. Read More
About Customer	The customer in this case study is a large enterprise operating in the energy and utilities sector. The company was facing challenges in managing the performance of their IT services and was in search of an effective solution to optimize their operations. They considered various vendors before settling on the NETSCOUT solution. The company's main goal was to reduce degradations and outages in their IT services, thereby improving the overall performance and efficiency of their operations. Read More
Solution	The company decided to implement the NETSCOUT solution, which is powered by Adaptive Service Intelligence (ASITM) technology. This technology offers a unique and holistic view of service dependencies and interrelationships, which was instrumental in helping the company optimize the performance of their IT services. The NETSCOUT solution provided the company with a single service-oriented performance management platform, which proved to be the most effective in triaging service performance issues. The implementation of this solution led to an increase in the quality of the end-user experience and a significant reduction in the time spent in the war room resolving a core service incident. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Services

System Integration

Challenge

The large enterprise energy & utilities company was facing challenges in triaging service performance issues. They found that using a single service-oriented performance management platform was the most effective solution. The company considered various vendors including Riverbed and Network Instruments before selecting the NETSCOUT solution to solve their critical IT challenges like reducing degradations and outages.

About Customer

The customer in this case study is a large enterprise operating in the energy and utilities sector. The company was facing challenges in managing the performance of their IT services and was in search of an effective solution to optimize their operations. They considered various vendors before settling on the NETSCOUT solution. The company's main goal was to reduce degradations and outages in their IT services, thereby improving the overall performance and efficiency of their operations.

Solution

The company decided to implement the NETSCOUT solution, which is powered by Adaptive Service Intelligence (ASITM) technology. This technology offers a unique and holistic view of service dependencies and interrelationships, which was instrumental in helping the company optimize the performance of their IT services. The NETSCOUT solution provided the company with a single service-oriented performance management platform, which proved to be the most effective in triaging service performance issues. The implementation of this solution led to an increase in the quality of the end-user experience and a significant reduction in the time spent in the war room resolving a core service incident.

Impact #1	Increased quality of end-user experience
Impact #2	Reduced the mean time to resolution (MTTR) by an astonishing 90% or greater with NETSCOUT's proactive service triage compared to an alternative solution
Impact #3	Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT, thus providing tangible cost savings

Impact #1

Increased quality of end-user experience

Impact #2

Reduced the mean time to resolution (MTTR) by an astonishing 90% or greater with NETSCOUT's proactive service triage compared to an alternative solution

Impact #3

Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT, thus providing tangible cost savings

Benefit #1	Reduced the mean time to resolution (MTTR) by 90% or greater
Benefit #2	Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9%
Benefit #3	Improved problem identification, service performance management, reduced MTTK, shortened service disruptions, and reduced time spent troubleshooting by 75-100%

Benefit #1

Reduced the mean time to resolution (MTTR) by 90% or greater

Benefit #2

Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9%

Benefit #3

Improved problem identification, service performance management, reduced MTTK, shortened service disruptions, and reduced time spent troubleshooting by 75-100%

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Overview

Case Study: Large Enterprise Energy & Utilities Company

Operational Impact

Quantitative Benefit