BeyondTrust Case Studies Case Study: Chronopost - Remote Access Solutions Extend Security While Saving Time and Money

Edit This Case Study Record

	Case Study: Chronopost - Remote Access Solutions Extend Security While Saving Time and Money BeyondTrust

Case Study: Chronopost - Remote Access Solutions Extend Security While Saving Time and Money

BeyondTrust

Technology Category	Cybersecurity & Privacy - Cloud Security Cybersecurity & Privacy - Identity & Authentication Management
Use Cases	Cybersecurity Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Chronopost, a leading national player in the express delivery of parcels from France to companies and individuals worldwide, was looking for a remote support solution that could easily integrate into their environment, provide security for both the customer and Chronopost, and could be used fully on the web with minimal disruption to customers’ workstations. They also needed a solution that was compatible with hybrid environments and could support a diverse range of platforms. Additionally, Chronopost needed to extend privileged access security best practices beyond the perimeter to remote workers and third-party vendors. They needed to granularly control the level of access for each of these groups, gain complete visibility and auditability into what was done with that access, and integrate with other service desk tools. Read More
About Customer	Chronopost is the leading national player in the express delivery of parcels from France to companies and individuals worldwide. The company serves 230 countries, made up of 99 sites in Metropolitan France, and the French overseas department which spans 12 hubs and a network of 19,500 proximity points (Chronopost branches, post offices and pickup points). Their information system is built on Linux, and their employees use devices and machines on various operating systems including Android, Windows, and Linux. The company has 3,800 employees and operates in the Transportation & Logistics industry. Read More
Solution	Chronopost chose BeyondTrust Remote Support due to its ease of integration into their environment, security for both the customer and Chronopost, and its ability to be used fully on the web with minimal disruption to customers’ workstations. The solution proved to be the best IT tool for their service desk to meet the expectations of their customers, some of whom operated in environments with stringent data privacy and other regulatory requirements. Chronopost also benefited from a solution that was compatible with hybrid environments and could support a diverse range of platforms. More recently, Chronopost expanded their BeyondTrust Remote Support solution throughout the shipping support team to accommodate 20 staff members running concurrent support sessions. In 2017, Chronopost deployed Privileged Remote Access on the industrial perimeter. The solution allowed Chronopost to gain control over the connections, capture session activity with a comprehensive audit trail, and to require authentication during remote sessions. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Cloud Security

Cybersecurity & Privacy - Identity & Authentication Management

Use Cases

Cybersecurity

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Chronopost, a leading national player in the express delivery of parcels from France to companies and individuals worldwide, was looking for a remote support solution that could easily integrate into their environment, provide security for both the customer and Chronopost, and could be used fully on the web with minimal disruption to customers’ workstations. They also needed a solution that was compatible with hybrid environments and could support a diverse range of platforms. Additionally, Chronopost needed to extend privileged access security best practices beyond the perimeter to remote workers and third-party vendors. They needed to granularly control the level of access for each of these groups, gain complete visibility and auditability into what was done with that access, and integrate with other service desk tools.

About Customer

Chronopost is the leading national player in the express delivery of parcels from France to companies and individuals worldwide. The company serves 230 countries, made up of 99 sites in Metropolitan France, and the French overseas department which spans 12 hubs and a network of 19,500 proximity points (Chronopost branches, post offices and pickup points). Their information system is built on Linux, and their employees use devices and machines on various operating systems including Android, Windows, and Linux. The company has 3,800 employees and operates in the Transportation & Logistics industry.

Solution

Chronopost chose BeyondTrust Remote Support due to its ease of integration into their environment, security for both the customer and Chronopost, and its ability to be used fully on the web with minimal disruption to customers’ workstations. The solution proved to be the best IT tool for their service desk to meet the expectations of their customers, some of whom operated in environments with stringent data privacy and other regulatory requirements. Chronopost also benefited from a solution that was compatible with hybrid environments and could support a diverse range of platforms. More recently, Chronopost expanded their BeyondTrust Remote Support solution throughout the shipping support team to accommodate 20 staff members running concurrent support sessions. In 2017, Chronopost deployed Privileged Remote Access on the industrial perimeter. The solution allowed Chronopost to gain control over the connections, capture session activity with a comprehensive audit trail, and to require authentication during remote sessions.

Impact #1	The BeyondTrust Remote Support solution was easily integrated into Chronopost's environment.
Impact #2	The solution provided security for both the customer and Chronopost.
Impact #3	The solution could be used fully on the web with minimal disruption to customers’ workstations.

Impact #1

The BeyondTrust Remote Support solution was easily integrated into Chronopost's environment.

Impact #2

The solution provided security for both the customer and Chronopost.

Impact #3

The solution could be used fully on the web with minimal disruption to customers’ workstations.

Benefit #1	The solution was expanded throughout the shipping support team to accommodate 20 staff members running concurrent support sessions.

Benefit #1

The solution was expanded throughout the shipping support team to accommodate 20 staff members running concurrent support sessions.

Download PDF Version

Overview

Case Study: Chronopost - Remote Access Solutions Extend Security While Saving Time and Money

Operational Impact

Quantitative Benefit