In order to provide Brickell Bay residents with a higher level of service and greater peace of mind in emergency situations, it was important for Roxana and the board to look at current operational challenges and evaluate how they could be automated and streamlined. Major challenges included: Communication - Updating the Brickell Bay residents with important information has always been pivotal in maintaining a functioning condo community. At Brickell Bay, communicating with residents was a very time-consuming manual task that took up unnecessary resources. In particular, there was no quick way to reach out to all residents in an emergency situation. This was a massive fear for both management and residents. Working Remotely – Roxana is often being pulled in many directions and not always available on site. In order to keep productivity high and be able to deal with urgent requests and emergencies outside of business hours, Roxana needed a simple mobile solution to access, review and approve processes remotely. Security & Concierge – Security is of utmost importance to the Brickell Bay community. Many aspects of the security staffs’ daily activities were logged manually. This didn’t allow for easy reporting, which made it difficult for Roxana to make informed decisions on security-related incidences. In the event of a natural disaster, when the risk of a security breach is higher, Roxana was unable to easily review historical data that would help manage risk during this time. In addition to this, the concierge was having trouble keeping up with the number of package deliveries and notifying residents of their arrival. This was a manual and time-consuming task and proved particularly difficult during extreme weather which often causes confusion and a backlog in deliveries.
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