BeyondTrust Case Studies Case Study: Birmingham Women’s & Children’s NHS Foundation Trust Better Remote Support for A Leading UK Healthcare Provider

Edit This Case Study Record

	Case Study: Birmingham Women’s & Children’s NHS Foundation Trust Better Remote Support for A Leading UK Healthcare Provider BeyondTrust

Case Study: Birmingham Women’s & Children’s NHS Foundation Trust Better Remote Support for A Leading UK Healthcare Provider

BeyondTrust

Technology Category	Cybersecurity & Privacy - Network Security Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources Business Operation
Use Cases	Remote Collaboration Remote Control Cybersecurity
Services	System Integration Training
Challenge	Birmingham Women’s and Children’s NHS Foundation Trust faced the challenge of providing quick, efficient, and secure assistance to their remote staff. The staff often connected to the network from home via VPN, particularly on smart devices such as tablets, which had been a challenge for many years. An additional issue was accommodating third parties or contractors who required access to the Trust’s network. It was essential for the Trust to maintain absolute control and oversight of third-party access, only granting entry to the necessary systems and data. The Trust and its staff handle incredibly sensitive information and are accountable under regulations including the Data Protection Act, the General Data Protection Regulation (GDPR), and local governance policies. Read More
About Customer	Birmingham Women’s and Children’s NHS Foundation Trust is a leading healthcare provider in the UK. Officially launched in February 2017, the Trust united Birmingham’s Children’s Hospital and Birmingham’s Women’s Hospital under one NHS Foundation Trust. This was the first of its kind in the UK. The Trust comprises around 6,000 staff providing pediatric and maternity services, plus much more, to thousands of patients in Birmingham, the West Midlands and beyond. The Trust and its staff handle incredibly sensitive information and are accountable under regulations including the Data Protection Act, the General Data Protection Regulation (GDPR), and local governance policies. Read More
Solution	The Trust implemented BeyondTrust’s Secure Remote Access solutions to save time for both support staff and end-users. Now, whenever an off-site member of staff is having trouble connecting to the Trust’s networks, support can be given instantly and remotely. As long as the user has internet connectivity, expert staff can access the device, take control and immediately reconfigure it to access their VPN securely. The Remote Support solution works across multiple devices and operating systems. This is especially important as many of the Trust’s staff rely heavily on portable tablet devices, which have become the platform of choice in delivering the services the Trust offers. BeyondTrust’s Privileged Access and Remote Support solutions have allowed the Trust to keep its network secure and compliant while delivering an improved service to its staff and quickly enabling its third parties to access its systems. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Network Security

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Business Operation

Use Cases

Remote Collaboration

Remote Control

Cybersecurity

Services

System Integration

Training

Challenge

Birmingham Women’s and Children’s NHS Foundation Trust faced the challenge of providing quick, efficient, and secure assistance to their remote staff. The staff often connected to the network from home via VPN, particularly on smart devices such as tablets, which had been a challenge for many years. An additional issue was accommodating third parties or contractors who required access to the Trust’s network. It was essential for the Trust to maintain absolute control and oversight of third-party access, only granting entry to the necessary systems and data. The Trust and its staff handle incredibly sensitive information and are accountable under regulations including the Data Protection Act, the General Data Protection Regulation (GDPR), and local governance policies.

About Customer

Birmingham Women’s and Children’s NHS Foundation Trust is a leading healthcare provider in the UK. Officially launched in February 2017, the Trust united Birmingham’s Children’s Hospital and Birmingham’s Women’s Hospital under one NHS Foundation Trust. This was the first of its kind in the UK. The Trust comprises around 6,000 staff providing pediatric and maternity services, plus much more, to thousands of patients in Birmingham, the West Midlands and beyond. The Trust and its staff handle incredibly sensitive information and are accountable under regulations including the Data Protection Act, the General Data Protection Regulation (GDPR), and local governance policies.

Solution

The Trust implemented BeyondTrust’s Secure Remote Access solutions to save time for both support staff and end-users. Now, whenever an off-site member of staff is having trouble connecting to the Trust’s networks, support can be given instantly and remotely. As long as the user has internet connectivity, expert staff can access the device, take control and immediately reconfigure it to access their VPN securely. The Remote Support solution works across multiple devices and operating systems. This is especially important as many of the Trust’s staff rely heavily on portable tablet devices, which have become the platform of choice in delivering the services the Trust offers. BeyondTrust’s Privileged Access and Remote Support solutions have allowed the Trust to keep its network secure and compliant while delivering an improved service to its staff and quickly enabling its third parties to access its systems.

Impact #1	The support team has seen massive improvements in the way it provides support to the rest of the Trust.
Impact #2	The Trust has improved the efficiency and speed of dealing with end-user issues.
Impact #3	The end-users themselves are also pleased with the support they are receiving.

Impact #1

The support team has seen massive improvements in the way it provides support to the rest of the Trust.

Impact #2

The Trust has improved the efficiency and speed of dealing with end-user issues.

Impact #3

The end-users themselves are also pleased with the support they are receiving.

Benefit #1	Delivering substantial cost savings.
Benefit #2	Received very positive feedback from those satisfied with the service.

Benefit #1

Delivering substantial cost savings.

Benefit #2

Received very positive feedback from those satisfied with the service.

Download PDF Version

Overview

Case Study: Birmingham Women’s & Children’s NHS Foundation Trust Better Remote Support for A Leading UK Healthcare Provider

Operational Impact

Quantitative Benefit